Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur, consumable and maintenance items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error message | Cause | Action |
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Access Denied | The function you want to use is | Contact your administrator to check your Secure |
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| restricted by Secure Function Lock | Function Lock Settings. |
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| 2.0. |
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| 6 |
Cartridge Alert | The ink cartridge has been used | Do not remove a cartridge unless its ink runs out. | |
| with too many printers. | Removing a cartridge while it contains ink may cause |
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| ink to leak out. |
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| You can clear this error by opening and closing the |
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| printer’s ink cartridge cover. |
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| If you are not using Genuine Brother | Use a Genuine Brother Ink Cartridge. You can clear |
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| ink the machine may not detect the | this error by opening and closing the printer’s ink |
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| ink cartridge. | cartridge cover. |
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| The cartridge’s expiration date has | You can clear this error by opening and closing the |
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| passed. | printer’s ink cartridge cover. If you continue to use the |
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| cartridge, print quality may decrease. Replace the ink |
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| cartridge. (See Replacing the ink cartridge |
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Cartridge Error | The ink is not being supplied | Turn the machine off, and then turn it on again. If the |
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| correctly. | problem continues, call Brother Customer Service. |
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| The ink cartridge is not installed | Take out the ink cartridge, and put it back into the |
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| correctly. | machine again. If the problem continues, call Brother |
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| Customer Service. |
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Cover is Open | One of the machine’s covers is not | Close the cover indicated in the LCD message. |
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| closed completely. |
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Duplex Disabled | The back cover of the machine is | Close the back cover of the machine. |
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| not closed completely. |
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| The duplex tray is not installed or |
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| not installed correctly. |
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DX Lever Error | The paper adjustment lever for | Move the lever at the back of the printer to the correct |
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| duplex printing at the back of the | paper size position. |
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| printer is not correctly set for the |
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| paper size. |
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Ink Low | The ink cartridge is near the end of | Order a new ink cartridge now so a replacement ink |
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| its life. | cartridge will be available when the LCD shows |
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| Insufficient Ink. |
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