Troubleshooting
Error message | Cause | Action |
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Insufficient Ink | The ink cartridge is at the end of its | Replace the ink cartridge. (See Replacing the ink |
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| life. The machine will stop all print |
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| operations. | The printer’s ink cartridge uses both Black ink and |
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| Black ink or the |
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| no longer be used and the printer cannot print, even |
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| if there is some of the other ink remaining in the |
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| cartridge. |
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Jam MP Tray | The paper is jammed in the area | See Paper jams uu page 116. |
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Jam A Tray 1 | indicated. |
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Jam A Tray 2 |
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Jam A Tray 3 |
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Jam A Tray 4 |
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Jam B Inside |
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Jam C Inside |
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Jam D Duplex |
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Jam E Rear |
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Jam F OP Tray |
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Limit Exceeded | The printing limit set by Secure | Contact your administrator to check your Secure |
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| Function Lock 2.0 was reached. | Function Lock Settings. |
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Log Access Error | The machine could not access the | Contact your administrator to check the Store Print |
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| print log file in the server. | Log to Network settings. |
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| (For detailed information uu Network User’s Guide: |
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| Store Print Log to Network) |
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Low Temperature | The room temperature is too low for | Increase the room temperature to allow the machine |
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| the machine to operate. | to operate. |
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Manual Feed | Manual was selected as the paper | Place the same size of paper in the MP tray as is |
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| source when there was no paper in | shown on the LCD. If the machine is paused, press |
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| the MP tray. | Go. (See Loading paper in the |
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No Cartridge | The ink cartridge is not installed | Take out the ink cartridge, and put it back into the |
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| correctly. | machine again. |
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| If you are not using Genuine Brother | Use a Genuine Brother Ink Cartridge. |
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| ink the machine may not detect the |
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| ink cartridge. |
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No DX Tray | The duplex tray is not installed or |
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| not installed correctly. |
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No Paper | The machine is out of paper or | Put paper in the indicated paper tray. |
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Load <size> paper | paper is not correctly loaded in the | Make sure the paper guides are set to the correct |
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in <tray>. | specified paper tray. | size. |
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No Tray | The paper tray is not installed or not |
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| installed correctly. | message. |
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| 113 |
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