Troubleshooting

Print quality difficulties (continued)

Difficulties

Suggestions

 

Printing appears dirty or ink

Make sure you are using the recommended types of paper. (See Acceptable paper

 

seems to run.

and other print media uu page 2.) Don’t handle the paper until the ink is dry.

 

 

 

 

 

Make sure you are using Genuine Brother Ink.

 

 

 

 

Stains appear on the reverse

Make sure you are using Genuine Brother Ink.

 

side, at the bottom or at the top

 

 

Make sure the paper is not curled. If the paper is curled, you should straighten it.

 

of the page.

 

 

Make sure you are using the recommended types of paper. (See Acceptable paper

 

 

 

 

and other print media uu page 2.)

 

 

 

 

 

Decrease the print density from the machine’s menu settings or

 

 

Density Adjustment settings of the printer driver.

 

 

Try using the Slow Drying Paper option in the printer driver.

 

 

 

 

During duplex printing, stains

When using paper that has a low ability to hold the ink, the ink will not dry easily and

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appear on the reverse side of

may stain the reverse side of the page. Try using the Slow Drying Paper option in

 

the page.

the printer driver.

 

 

 

 

The printouts are wrinkled.

Make sure you are using Genuine Brother Ink.

 

 

 

 

 

Make sure you are using the recommended types of paper. (See Acceptable paper

 

 

and other print media uu page 2.)

 

 

 

 

 

Check that the paper size setting in the machine's menu matches the size of paper

 

 

in the tray.

 

 

Check that the paper guides in the tray fit the paper size you are loading.

 

 

 

 

Paper handling difficulties

 

 

 

 

 

Difficulties

Suggestions

 

The machine does not feed

If there is no paper; load a new stack of paper into the paper tray.

 

paper.

 

 

If there is paper in the paper tray, make sure it is straight. If the paper is curled, you

 

 

 

 

should straighten it. Sometimes it is helpful to remove the paper, turn the stack over

 

 

and put it back into the paper tray.

 

 

 

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

 

 

 

Make sure that the paper tray is completely inserted into the machine.

 

 

 

 

 

Make sure that manual feed mode is not chosen in the printer driver.

 

 

 

 

 

Clean the paper pick-up rollers.

 

 

(See Cleaning the paper pick-up rollers uu page 104.)

 

 

 

 

The machine does not feed

Make sure that MP Tray is chosen in the printer driver.

 

paper from the MP tray.

 

 

Fan the paper well and put it back in the tray firmly.

 

 

 

 

 

 

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