Troubleshooting

Error message

Cause

Action

 

 

No Tray ID XX

The specified tray ID could not be

Confirm the tray ID assigned to the tray and select

 

 

 

found.

that ID when printing.

 

 

No Waste Tank

The waste ink tank is not installed or

Call Brother Customer Service to re-install the waste

 

 

 

is installed incorrectly.

ink tank.

 

 

Output Tray Full

Output tray is full.

Remove printed pages from the output paper tray.

 

 

Paper Low Tray XX

The paper in the tray is running low.

Refill paper in the indicated paper tray.

 

 

Print Unable XX

The machine has a mechanical

Turn the machine off, wait a few minutes, and then

 

 

 

problem.

turn it on again.

 

 

 

 

If the problem continues, call Brother Customer

 

 

 

 

Service.

 

 

 

 

 

 

 

Replace Parts

It is time to replace the paper

Call Brother Customer Service or a Brother

 

 

PF Kit MP

feeding kit.

Authorized Service Center to replace the PF kit.

 

6

 

To replace the PF kit, call Brother Customer Service

 

PF Kit XX

 

 

 

at:

 

 

 

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

1-877-BROTHER (in Canada)

 

 

 

 

or to locate a Brother Authorized Service Center, visit

 

 

 

 

us at:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Size Error DX

The paper size defined in the printer

Press Cancel. Choose a paper size that is supported

 

 

 

driver and the control panel menu is

by the duplex tray.

 

 

 

not available for automatic duplex

The paper sizes you can use for automatic duplex

 

 

 

printing.

 

 

 

printing are Letter, A4, Legal or Folio.

 

 

 

 

 

 

 

 

 

 

 

 

The paper in the tray is not the

Load the correct size of paper in the tray and set the

 

 

 

correct size and is not available for

size of paper for the tray. (See Paper Tray

 

 

 

automatic duplex printing.

uu page 79.)

 

 

 

 

The paper sizes you can use for automatic duplex

 

 

 

 

printing are Letter, A4, Legal or Folio.

 

 

 

 

 

 

 

Size Mismatch

The paper in the indicated tray is not

Put the same size paper in the paper tray that is

 

 

 

the correct size.

selected in the printer driver, and then press Go, or

 

 

 

 

select the size of paper that you loaded in the

 

 

 

 

indicated paper tray.

 

 

 

 

 

 

 

Short paper

The length of the paper in the tray is

Open the back cover (face-up output tray) to let the

 

 

 

too short for the machine to deliver it

printed paper exit onto the face-up output tray.

 

 

 

to the face-down output tray.

Remove the printed pages and then press Go.

 

 

 

 

 

 

 

Small paper

The paper size specified in the

Open the back cover (face-up output tray) to let the

 

 

 

printer driver is too small for the

printed paper exit onto the face-up output tray and

 

 

 

machine to deliver it to the

then press Go.

 

 

 

face-down output tray.

 

 

 

 

 

 

 

 

Storage Error

The storage memory is corrupted.

You can clear this error by turning the machine off,

 

 

 

 

and then turning it on again. Contact your

 

 

 

 

administrator to format the storage memory. If the

 

 

 

 

problem continues, call Brother Customer Service.

 

 

 

 

 

 

 

 

 

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