Troubleshooting

If you are having difficulty with your machine

Important

•For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

•If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself.

•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

•Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing difficulties

 

 

6

 

 

 

Difficulties

Suggestions

 

 

 

No printout.

Check that the correct printer driver has been installed and chosen.

 

 

 

 

 

Check to see if the LCD is showing an error message.

 

 

(See Error and maintenance messages uu page 112.)

 

 

 

 

 

Check that the machine is online:

 

 

(Windows® 7 and Windows Server® 2008 R2)

 

 

Click the

button and Devices and Printers. Right-click

 

 

Brother HL-S7000DN series and click See what’s printing. Click

 

 

Brother HL-S7000DN series or Brother HL-S7000DN BR-Script3 if necessary.

 

 

Click Printer and make sure Use Printer Offline is unchecked.

 

 

(Windows Vista® and Windows Server® 2008)

 

 

Click the

button, Control Panel, Hardware and Sound, and then Printers.

 

 

Right-click your machine. If the printer is offline, it will show Use Printer Online.

 

 

Select this option to enable the printer.

 

 

(Windows® XP and Windows Server® 2003)

 

 

Click the Start button and choose Printers and Faxes. Right-click your machine. If

 

 

the printer is offline, it will show Use Printer Online. Select this option to enable the

 

 

printer.

 

 

 

 

 

 

Contact your administrator to check your Secure Function Lock settings.

 

 

 

 

 

If the LCD shows Insufficient Ink, the ink cartridge is at the end of its life.

 

 

Replace the ink cartridge. (See Replacing the ink cartridge uu page 98.)

 

 

The printer’s ink cartridge uses both Black ink and Pre-coat to ensure print quality.

 

 

Therefore if either the Black ink or the Pre-coat runs out, the cartridge can no longer

 

 

be used and the printer cannot print, even if there is some of the other ink remaining

 

 

in the cartridge.

 

 

 

 

 

The machine is not printing or

Press Cancel.

 

 

has stopped printing.

The machine will cancel the print job and clear it from the memory. The printout may

 

 

 

 

be incomplete.

 

 

 

 

 

 

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