Troubleshooting

Printing difficulties (continued)

Difficulties

Suggestions

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

 

when the document displays

bottom margins in your document to allow for this.

 

on the screen but they do not

(See Unprintable area when printing from a computer uu page 6.)

 

show up when it is printed.

 

 

 

 

 

The machine prints

Press Cancel to cancel print jobs.

 

unexpectedly or it prints

 

 

Check the settings in your application to make sure it is set up to work with your

 

garbage.

 

machine.

 

 

 

 

 

 

The machine prints the first

Check the settings in your application to make sure that it is set up to work with your

 

couple of pages correctly, then

machine.

 

some pages have text

 

 

Your computer is not recognizing the machine’s input buffer’s full signal. Make sure

 

missing.

 

that you connected the interface cable correctly.

 

 

 

 

(uu Quick Setup Guide)

6

 

 

Cannot perform ‘Page Layout’

Check that the paper size setting in the application and in the printer driver are the

 

printing.

same.

 

 

 

 

Print speed is too slow.

Check that the back cover is firmly closed.

 

 

 

 

The machine stops during

The machine automatically detects figures, photos, and other graphical data that

 

printing.

require higher densities of ink. In order to ensure print quality the machine may

 

 

temporarily pause during printing.

 

 

 

 

Print quality difficulties

 

 

 

 

 

Difficulties

Suggestions

 

Poor print quality.

Check the print quality. (See Checking the print quality uu page 107.)

 

 

 

 

 

Make sure that the Media Type setting in the printer driver matches the type of paper

 

 

you are using. See Media Type uu page 30 (for Windows® printer driver), Advanced

 

 

options uu page 50 (for Windows® BR-Script3 printer driver), Print Settings

 

 

uu page 62 (for Macintosh printer driver) and Printer Features uu page 65 (for

 

 

Macintosh BR-Script3 printer driver).

 

 

 

 

 

Make sure that your ink cartridge is fresh. The following may cause ink to clog:

 

 

The expiration date written on the cartridge package has passed. (Genuine

 

 

Brother ink cartridges stay usable for up to two years if kept in their original

 

 

packaging.)

 

 

The ink cartridge has been in your machine for over six months.

 

 

The ink cartridge may not have been stored properly before use.

 

 

 

 

 

Make sure you are using Genuine Brother Ink. Using non-Brother supplies may affect

 

 

the print quality, hardware performance, and machine reliability.

 

 

 

 

 

Try using the recommended types of paper.

 

 

(See Acceptable paper and other print media uu page 2.)

 

 

 

 

 

The recommended environment for your machine is between 64.4 °F to 91.4 °F

 

 

(18 °C to 33 °C).

 

 

 

 

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