Troubleshooting
c Verify that the print server is on your network as follows:
Windows®
1Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).
2If a successful response is received, then proceed to Windows® 2000/XP, Windows Vista® and Windows Server® 2003/2008 IPP troubleshooting on page 200. Otherwise, proceed to step d.
Mac OS X 10.3.9 or greater
1From the Go menu, choose Applications.
2Open the Utilities folder.
3Double click the Terminal icon.
4Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).
5If a successful response is received, then proceed to step d.
d If you have tried step a to step c above and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. (For information how to reset to the default factory settings, see Restoring the network settings to factory default on page 123.)
Error during printing
If you try to print while other users are printing large amounts of data (e.g. many pages or pages with a large amount of graphics at high resolution), the printer is unable to accept your print job until the ongoing printing is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In such situations, execute the print job again after the other jobs are completed.
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