If you think there is a problem with the machine, make a copy first. If the copy looks good, the problem is probably not the machine. Check the table below and follow the troubleshooting tips.
DIFFICULTY | SUGGESTIONS |
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Printing and Receiving Faxes |
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Condensed print and | This can be caused by static or interference on the telephone line. |
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horizontal streaks/top and | You can make a copy using the Copy function and see if the same |
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bottom of sentences are cut | problem occurs. If the copy is also bad, call your Brother dealer for |
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off. | service. |
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Vertical streaks/black lines | Sometimes you may see vertical streaks/black lines on the faxes you |
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appear on the fax you receive | receive. Either the machine’s primary corona wire for printing may |
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| be dirty, or the sending party’s fax scanner may be dirty. Clean your |
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| primary corona wire, or ask the sender to make a copy to see if the |
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| problem is with the sending machine. Try receiving from another |
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| fax machine. If the problem continues, call Brother dealer for |
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| service. |
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Machine “hears” voice as | If the machine is set to Fax Detect (with an External Telephone) |
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CNG tone | ON, it is more sensitive to sounds. The machine may mistakenly |
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| interpret certain voices or music on the line as a calling fax machine |
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| and respond with fax receiving tones. Deactivate the fax by |
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| pressing Stop/Exit. Try avoiding this problem by turning Fax |
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| Detect (with an External Telephone) to OFF. (See Fax Detect (with |
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Horizontal streaks | You may get a fax with horizontal streaks or with missing lines. |
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| Usually this is caused by a poor telephone connection. Ask the other |
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| party to send the fax again. |
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Phone Line or Connections |
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Dialling does not work | Check for a dial tone. Change TONE/PULSE setting. (See Setting |
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| the Dialling Mode (Tone/Pulse), page 20.) Check all line cord |
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| connections. Check power cord connection. Send a manual fax by |
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| lifting the external telephone’s handset, and dialling the number. |
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| Wait to hear fax receiving tones before pressing Fax Start. |
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The machine does not answer | ringing when you call the machine, call your Telephone Company |
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| MAINTENANCE |
Make sure the machine is in the correct receiving mode for your |
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when called | setup (either Fax, Fax/Tel (F/T) or TAD). Check for dial tone. If |
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| possible, call the machine to hear it answer. If there is still no |
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| answer, check the telephone line cord connection. If there is no |
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| to check the line. |
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No dial tone on the external | Lifting the external phone’s handset. If you hear no dial tone, check |
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telephone’s handset | telephone line cord connections at the machine and wall socket. |
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| Check that the external telephone is connected to the machine |
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| correctly. Test the wall socket with another single line telephone. If |
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| no dial tone on the wall outlet, call your Telephone Company. |
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Troubleshooting and Maintenance 135