DIFFICULTY

SUGGESTIONS

Sending Faxes

 

 

 

 

 

 

 

Poor transmitting quality

Try changing your resolution to FINE or SUPERFINE. (See Fax

 

Resolution, page 23.) Make a copy to verify the machine’s scanner

 

operation.

 

 

 

 

Transmission verification

There is probably temporary noise or static on the phone line. Try

prints “Results:NG”

sending the fax again. If the problem continues, call the Telephone

 

Company to check your phone line.

 

 

 

 

When the receiving party says

Sometimes the resolution mode you chose when you sent your fax

the picture is not clear

may not have been appropriate. Send the fax again, but try using the

 

FINE or S.FINE mode. Also, the machine’s scanner may be dirty,

 

so try cleaning it.

 

 

 

 

When the receiving party says

The machine’s scanner may be dirty or the receiving party’s print

vertical streaks appear on the

head may be dirty. Clean your scanner and make a copy to check if

faxes they receive

the problem was caused by the machine.

 

 

 

 

Handling Incoming Calls (with external telephone)

 

 

 

 

F/T pseudo-ring in Fax/Tel

The machine knows the incoming call is not a fax so it is signalling

(F/T) Mode.

you to answer the telephone call. Pick up the external telephone’s

 

handset and press Tel/R or answer from an extension phone and

 

press the machine’s Deactivation Code (default setting is #51).

 

 

 

 

Transferring a fax call to the

If you answered at the machine, press Fax Start and hang up

machine.

immediately. If you answered at an extension phone, press your

 

Remote Activation Code (default setting is

 

51). When the

 

 

 

 

 

 

 

 

 

machine answers, hang up.

 

 

 

 

General Printing Difficulties

The machine does not print.

Make sure the machine is turned on. The toner cartridge and drum

 

unit are installed properly. The interface cable is securely connected

 

between the machine and computer. Check to see if LCD is showing

 

an error message.

 

 

The machine prints

Unplug the machine. Make sure your application software is

unexpectedly or it prints

correctly set up to use the machine by checking the primary settings

garbage.

in your application software.

 

 

The machine prints the first

Your computer is not recognizing the printer’s “input buffer full”

couple of pages correctly,

signal. Please make sure you connect the printer cable correctly.

then some pages have text

 

missing.

 

 

 

The machine cannot print full

Reduce the printer resolution. Reduce the complexity of your

pages of a document. A OUT

document and try again. Reduce the graphic quality or the number

OF MEMORY error

of font sizes within your application software.

message occurs.

 

 

 

My headers or footers appear

Most laser printers have a restricted area that will not accept print.

when I view my document on

Usually these are the first two lines and last two lines, leaves 62

the screen but do not show up

printable lines. Adjust the top and bottom margins in your document

when I print them.

to allow for this.

 

 

136Chapter 18