18 Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order.

ERROR MESSAGE

CAUSE

ACTION

 

 

 

CHANGE DRUM SOON

The drum unit is near the end of its

If you have a print quality

 

life.

problem, replace the drum unit

 

 

with a new one.

 

 

 

 

The drum counter was not reset after

1. Open the front cover and press

 

a new drum was fitted.

Clear.

 

 

2. Press 1 to reset.

 

 

 

CHANGE TONER

If the display shows CHANGE

Order a new toner cartridge now.

 

TONER and at the same time the

 

 

Toner Empty LED on the control

 

 

panel flashes on and off, you can still

 

 

print. But the toner is depleted and

 

 

the machine is telling you that the

 

 

toner will soon run out.

 

 

 

 

CHECK DOCUMENT

Documents were not inserted or fed

Do not pull paper out until you see

 

properly or document was too long.

Document Jams and Paper Jams,

 

 

page 133.

 

 

 

CHECK CASSETTE

MFC cassette is not installed

Install cassette properly.

 

properly.

 

 

 

 

CHECK SCAN LOCK

The scanner lock is locked.

Release the scanner lock lever and

 

 

press Stop/Exit.

 

 

 

CHECK PAPER

The machine is out of paper or paper

Refill the paper or remove the

CHECK PAPER #1*

is not properly loaded in the paper

paper and load it again.

CHECK PAPER #2*

tray.

 

*With optional paper

 

 

tray

 

 

 

 

 

CHECK PAPER SIZE

Paper Size is improper for fax

Load A4 paper in the paper tray.

 

receiving.

 

 

 

 

COMM.ERROR

A poor quality phone line caused

Try the call again.

 

communications error.

 

 

 

 

CONNECTION FAIL

You tried to poll a fax machine that is

Verify the other party’s polling

 

not in Polled Waiting mode.

setup.

 

 

 

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