18 Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order.
ERROR MESSAGE | CAUSE | ACTION |
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CHANGE DRUM SOON | The drum unit is near the end of its | If you have a print quality |
| life. | problem, replace the drum unit |
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| with a new one. |
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| The drum counter was not reset after | 1. Open the front cover and press |
| a new drum was fitted. | Clear. |
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| 2. Press 1 to reset. |
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CHANGE TONER | If the display shows CHANGE | Order a new toner cartridge now. |
| TONER and at the same time the |
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| Toner Empty LED on the control |
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| panel flashes on and off, you can still |
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| print. But the toner is depleted and |
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| the machine is telling you that the |
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| toner will soon run out. |
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CHECK DOCUMENT | Documents were not inserted or fed | Do not pull paper out until you see |
| properly or document was too long. | |
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| |
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CHECK CASSETTE | MFC cassette is not installed | Install cassette properly. |
| properly. |
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CHECK SCAN LOCK | The scanner lock is locked. | Release the scanner lock lever and |
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| press Stop/Exit. |
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CHECK PAPER | The machine is out of paper or paper | Refill the paper or remove the |
CHECK PAPER #1* | is not properly loaded in the paper | paper and load it again. |
CHECK PAPER #2* | tray. |
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*With optional paper |
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tray |
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CHECK PAPER SIZE | Paper Size is improper for fax | Load A4 paper in the paper tray. |
| receiving. |
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COMM.ERROR | A poor quality phone line caused | Try the call again. |
| communications error. |
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CONNECTION FAIL | You tried to poll a fax machine that is | Verify the other party’s polling |
| not in Polled Waiting mode. | setup. |
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130Chapter 18