DIFFICULTY

SUGGESTIONS

Windows® Setup Printing

Difficulties

I cannot print from my

Make sure the Windows® printer driver is installed and you select it

application software.

in your application software.

 

 

 

 

Software Difficulties

 

 

 

 

 

“MFC Connect Failure”

If the machine is not connected to your PC and you have loaded the

 

 

 

Brother software, the PC will show “MFC Connect Failure” each

 

 

 

time you restart Windows®. You can ignore this message or you can

 

 

 

turn it off by deselect the AutoLoad PopUp check box in the Brother

 

 

 

Control Center chapter. (See How to Turn Off AutoLoad, page 86.)

 

 

 

 

Paper Handling Difficulties

 

 

 

 

 

The machine does not load

Check to see if the CHECK PAPER or PAPER JAM message

paper. The LCD shows

appears on the LCD. If so, the paper tray may be out of paper. If it

CHECK PAPER or PAPER

is empty, load a new stack of paper into the paper tray. If there is

JAM

paper in the paper tray, make sure it is straight. If the paper is curled,

 

 

 

you should straighten it. Sometimes it is helpful to remove the

 

 

 

paper, turn the stack over and put it back into the paper tray. Reduce

 

 

 

the amount of paper in the paper tray, then try again. Check the

 

 

 

manual feed mode is not selected in the printer driver. (See Paper

 

 

 

Source, page 71.)

 

 

 

 

How can I clear paper jams?

See Document Jams and Paper Jams, page 133.

 

 

 

 

Copy Quality Difficulties

 

 

 

 

 

Vertical streaks appear in

Sometimes you may see vertical streaks on your copies. Either the

copies

scanner or the primary corona wire for printing is dirty. Clean them

 

 

 

both.

 

 

 

 

Print Quality Difficulties

 

 

 

 

 

Printed pages are curled.

Thin Paper (60-69 g/m2) can cause this problem. Make sure you

 

 

 

select the Paper Type that suits the paper in your paper tray. (See

 

 

 

Paper Type, page 60 and 61 and Media Type, page 71.)

 

 

 

 

Printed pages are smeared.

Rough surfaces or thick media can cause “smeared pages”—OR—

 

 

 

“the toner to smear”. Make sure you select the correct Paper Type

 

 

 

that suits the paper in your paper tray. (See Paper Type, page 60 and

 

 

 

61 and Media Type, page 71.)

 

 

 

 

Printouts are too dark or light

Adjust the print conditions by setting the Print Density function, it

 

 

 

has been factory set to the middle position. (See Setting the Print

 

 

 

Density, page 31.)

 

 

 

 

Printed pages contain white

You may fix this by wiping the scanner windows with a clean soft

stripes.

cloth. (See Regular Maintenance, page 142 and Cleaning the

 

 

 

Printer, page 143.) If you still see white stripes or faint images and

 

 

 

 

 

 

the display shows CHANGE DRUM SOON, replace the drum unit

 

 

 

with a new one.

 

 

 

 

White Stripes or Faint Images

 

 

 

 

 

MAINTENANCE

Troubleshooting and Maintenance 137