Brother QL-570 appendix Troubleshooting, Potential types of problems

Troubleshooting

If the problems occur while using this machine, the following may help you to solve the problems.

Potential types of problems

Problem	Solution
	• Is the USB cable loose?
	Check that the USB cable is connected correctly.
	• Is the DK Roll installed correctly?
	If not, remove the DK Rolls and reinstall.
• The QL-570 does not	• Is there enough roll remaining?
print, or a printing error is	Check that there is enough roll remaining.
received.	• Is the DK Roll compartment cover open?
	Check that the DK Roll compartment cover is closed.
	• Is print error or transmission error occurred?
	Turn off the Brother QL-570 and on again. If the problem is still occurred,
	contact Brother Customer Service.
	• Is the power cord plugged correctly?
• The power button does	Check that the power cord is plugged. If plugged correctly, try plugging it to
not light up.	another electrical outlet.
	* If the power button still does not light up, contact Brother Customer Service.
• The printed label	• Is the print head or roller dirty?
contains streaks or poor	While the print head generally remains clean under normal use, lint or dirt from
quality characters, or the	the roller may become stuck on the printer head. If this occurs, clean the roller.
label is not fed correctly.	See Î"Roller maintenance" in page 33.
	• Is the correct port chosen?
• A data transmission error	Check that the correct port is chosen from the “Print to the following port” list in
appears on the personal	the Printer Properties dialog box.
computer.	• Is the QL-570 in cooling mode (the LED lamp is flashing in orange)?
	Wait until the LED lamp stops flashing and then try printing again.
• Labels are jammed in the	• Is there dirt or lint on the roller preventing it from rolling freely?
cutter or are not ejected	Use a Cleaning Sheet to clean the roller. For details, see Î"Roller
correctly after printing.	maintenance" in page 33.
• Layout style is not	• Is new label roll installed before activating the P-touch®Add-In (The P-touch®
updated when Add-in is	function is added to your standard Microsoft® toolbar)?
still activated and a new	Exit the P-touch®Add-In, load the 2nd label roll type, reactivate the P-touch®
label roll is installed.	Add-in, choose "Select Layout", and then verify the layout.
• The icon of P-touch®	• Is Microsoft® Outlook® started up?
Add-In is not displayed	• Is Microsoft® Word chosen for the editor usually used for Microsoft® Outlook®?
	Due to limitation of the program, the Add-In of Microsoft® Word is unable to use
on Microsoft® Word.
	with above settings. Quit Microsoft® Outlook®, and restart Microsoft® Word.
	• Is the DK Roll installed properly?	Link lever
	• Is the link lever removed? Set the
	link lever properly.
• The DK Roll compartment
cover does not close.

• Link lever is removed. • Set the link lever properly.

Introduction

Creating Labels

Appendix

35 Potential types of problems