8 Troubleshooting
Overview
If you have any problems with the printer, first check to make sure that you have performed the following tasks correctly.
Install the battery or connect the printer to an AC or DC power outlet (see Connecting the Printer to External Power uu page 2).
Install and select the proper printer driver (see Installing the Printer Driver and the Software for
Connect the printer to the computer (see Connecting the Computer and Printer uu page 21). If you still have problems, read the troubleshooting tips in this chapter for help.
Problem | Solution | |
The printer does not print, or there is a | Is the cable loose? | |
printing error. | Check that the cable is connected securely. | |
| ||
| Is the RD Roll installed correctly? | |
| If not, remove the RD Roll and reinstall. | |
| (See Inserting the RD Roll uu page 5.) | |
| Is there enough roll remaining? | |
| If not, install a new RD Roll. | |
| Is the RD Roll compartment cover open? | |
| Check that the RD Roll compartment cover is closed. | |
| Has a print error or transmission error occurred? | |
| Turn off the printer and on again. If the problem still occurs, | |
| contact Brother Customer Service at | |
| Is the roll guide not touching the side of the RD Roll? | |
| Move the roll guide against the side of the RD Roll. | |
| (See Inserting the RD Roll uu page 5.) | |
|
| |
The POWER indicator is not lit. | Is the power cord inserted correctly? | |
| Check that the power cord is inserted correctly. If it is, try | |
| plugging it into another electrical outlet. | |
| If the POWER indicator still does not light up, contact | |
| Brother Customer Service at | |
|
| |
Printed labels contain streaks or poor | Is the print head or roller dirty? | |
quality characters, or labels are not fed | Although the print head generally remains clean under normal | |
correctly. | ||
use, lint or dirt from the roller may become stuck on the printer | ||
| ||
| head. If this occurs, clean the roller (see Roller Maintenance | |
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