Troubleshooting

 

 

 

 

Problem

Solution

 

A data transmission error appears on

Is the correct port selected?

 

your computer.

Check that the correct port is selected.

 

 

 

 

Is the printer in cooling mode (the POWER indicator is

 

 

flashing in orange)?

 

 

Wait until the indicator stops flashing and then try printing

 

 

again.

 

 

Is someone printing via the network?

 

 

If you try to print while other users are printing large

 

 

amounts of data, the printer is unable to accept your print

 

 

job until the ongoing printing is finished. In such situations,

 

 

execute the print job again after the other jobs are

 

 

completed.

 

 

 

 

Labels are jammed or are not ejected

Is there dirt or lint on the roller preventing it from rolling

 

correctly after printing.

freely? (See Roller Maintenance uu page 46.)

 

 

Check that the ejection path of the label is not blocked.

 

 

Check that the RD Roll is set correctly by removing the RD

 

 

Roll and reinstalling.

 

 

(See Inserting the RD Roll uu page 5.)

 

 

Ensure that the RD Roll compartment cover is closed

8

 

correctly.

 

The print quality is poor

Is there dirt or lint on the roller preventing it from rolling freely?

 

 

Clean the roller (see Roller Maintenance uu page 46).

 

 

 

 

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