Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Solution

 

 

 

 

 

 

 

 

 

 

 

 

I want to reset the printer/delete the data

To reset the printer, perform the following procedure;

 

transferred from the computer.

1

Press and hold the

 

(Power) button to turn the printer off.

 

 

 

 

 

 

 

2

Press and hold the

 

(Feed) button and the

 

(Power)

 

 

 

 

 

 

 

 

 

 

 

button until the POWER, STATUS and BATTERY

 

 

 

indicators start blinking in orange.

 

 

 

 

 

3

While pressing the

 

 

 

(Power) button, press the (Feed)

 

 

 

 

 

 

 

 

 

 

 

button 3 times.

 

 

 

 

 

 

 

 

 

4

Release the

 

(Power) button and the (Feed) button at

 

 

 

 

 

 

 

 

 

the same time.

 

 

 

 

 

 

 

 

 

All the transferred data from the computer will be deleted and

 

 

reset the printer to factory settings.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I want to cancel the current print job.

Make sure that the printer is ON, and press the

 

 

 

(Power)

 

 

 

 

 

 

 

 

button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When printing via the USB cable, the

Is the printer set for sequential printing?

 

 

 

 

printer repeatedly pauses and then

If so, set print mode to buffered printing.

 

 

 

 

continues printing.

 

 

 

 

Windows® XP:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Open the printer properties from [Control Panel] - [Printers

 

 

and Other Hardware] - [Printers and Faxes] and click

8

 

[Printing Preference] button in the [General] tab. Click the

 

[Other] tab and choose the option [After one page of data is

 

 

received].

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Vista®:

 

 

 

 

 

 

 

 

 

 

 

 

 

Open printer properties from [Control Panel] - [Hardware and

 

 

Sound] - [Printers] and click [Printing Preference] button in

 

 

the [General] tab. Click the [Other] tab and choose the option

 

 

[After one page of data is received].)

 

 

 

 

 

Windows® 7:

 

 

 

 

 

 

 

 

 

 

 

 

 

Open printer properties from [Devices and Printers],

 

 

right-clicking the printer whose settings are to be changed, and

 

 

selecting [Printing Preference]. Choose the option [After one

 

 

page of data is received].

 

 

 

 

An error occurs when the roll cannot be

If a feed error occurs, use the Custom Label Tool to assign the

 

fed to the beginning of the label.

correct paper settings to the printer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The computer program should be

Make sure that the USB cable is connected firmly and correctly.

 

sending data to the printer, but the

Try using another USB cable.

 

 

 

 

POWER indicator does not blink green

Depending on whether you are using Bluetooth or Wi-Fi,

 

 

 

 

confirm that the

 

(Bluetooth) indicator or the

 

 

(Wi-Fi)

 

 

 

 

 

 

 

indicator is lit in blue. If it is not, check the connection.

 

 

(See Connecting the Computer and Printer uu page 21.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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