Troubleshooting
Printing problems
Print job is not printed
Make sure the status and configuration of the print server. Check the following:
a
b Print the Network Configuration List of the machine and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address.
c Verify that the print server is on your network as follows:
For Windows®
1Try pinging the print server from the host operating system command prompt with the command: ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).
2If a successful response is received, then proceed to Windows®
For Mac OS® X 10.2.4 or greater
1From the Go menu, choose Applications.
2Open the Utilities folder.
3
4Try pinging the print server from the Terminal window:
ping ipaddress | 13 |
|
Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).
d If you have tried ato cabove and it does not work, then reset the print server back to the default factory settings and try from the initial setup again. For information how to reset to the default factory settings, see Restoring the network settings to factory default on page 124.
Error during printing
If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with high resolution), the machine is unable to accept your print job until the ongoing printing is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In such situations, execute the print job again after the other jobs are completed.
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