General information | 55 |
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 51 or contact the BT Freestyle Helpdesk for assistance on 0800 218 2182 or email bt.helpdesk@vtecheurope.com.
In the unlikely event of a defect occurring, please follow the Helplines’ instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We suggest that you call our recommended repair agents on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office, or your preferred carrier.
Additional/Replacement Items
For a full range of replacement items for the
BT Freestyle 335 range please call 0800 218 2182.
For your records
Date of purchase: Place of purchase:
For guarantee purposes, proof of purchase is required, so please keep your receipt.
Enter your system PIN here: [ / / / ]
Enter your security PIN code here: [ / / / ]
If you experience any problems, please call the Helpline on Freephone 0800 218 2182 or email bt.helpdesk@vtecheurope.com
