Internet Radio – New Style – Edition 5 – 21.09.06 – 7690
If you experience any problems when using your BT Internet Radio, first refer to the Help section
below, if your question still remains unanswered you can look in the ‘Help’ section of the
following website: http://www.reciva.com
Icannot connect the radio to the wireless network
•Make sure that your connected PC can access the Internet (i.e. can browse the web) using the
same network.
•Check that a DHCP server is available, or that you have configured a static IP address on the
radio.
•Check that your firewall is not blocking any outgoing ports. As a minimum the radio needs access
to UDP and TCP ports 80, 554, 1755, 5000 and 7070.
•Check your access point does not restrict connections to particular MAC addresses. You can view
the radio’sMAC address using the menu item Configure -> Network Config -> View Config ->
MACaddress. If the MAC address is not listed, you will need to add it. Refer to the manufacturer’s
guide for your access point for instructions on how to add your BT Internet Radio to the list of
allowed equipment.
•If you have an encrypted network, check that you have entered the correct key or pass phrase
into the radio. Remember that text-format keys are case sensitive.
Ican connect to the network successfully, but am unable to play particular stations.
•Not all stations broadcast 24 hours a day. The station may not be broadcasting at this time of the
day (remember it may be located in a different time zone).
•The station may have reached the maximum allowed number of simultaneous listeners.
•The station may have stopped broadcasting.
•The link on the radio may be out of date.
Help35