Cabletron Systems NBR-420, NBR-220, NBR-620 manual Getting Help, anonymous, your email address

Getting Help

1.5 GETTING HELP

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact Cabletron Systems Technical Support:

By phone	(603) 332-9400
	Monday – Friday; 8 A.M. – 8 P.M. Eastern Time
By CompuServe	GO CTRON from any ! prompt
By Internet mail	support@ctron.com
By FTP	ctron.com (134.141.197.25)
Login	anonymous
Password	your email address

Before calling Cabletron Systems Technical Support, have the following information ready:

•Description of the failure

•Description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•Description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•Serial and revision numbers of all Cabletron Systems products in the NBR network

•Device history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers

NBR-SERIES Installation Guide Page 1-7