Customer Assistance Information | Cadillac 2009 specification

Tires	6-54
Appearance Care	6-94
Vehicle Identiﬁcation	6-102
Electrical System	6-103
Capacities and Speciﬁcations	6-110

Maintenance Schedule	7-1
Maintenance Schedule	7-2
Customer Assistance Information	8-1
Customer Assistance and Information	8-2
Reporting Safety Defects	8-14
Vehicle Data Recording and Privacy	8-16
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Cadillac 2009 owner manual Customer Assistance Information

Contents

Service and Appearance Care Cadillac Escalade EXT Owner Manual M Customer Assistance Information Propriétaires Canadiens Canadian OwnersIndex Safety Warnings and Symbols Vehicle Symbols Vehicle Symbol Chart Windshield Washer Fluid Seats and Restraint System Head Restraints Power Seats Front Seats Power Lumbar Heated Seats Heated and Cooled Seats Memory Features Power Reclining Seatbacks Easy Exit SeatPage Rear Seats Rear Seat OperationPage Safety Belts Safety Belts They Are for Everyone Why Safety Belts Work Page Person keeps going until stopped by something. Questions and Answers About Safety Belts How to Wear Safety Belts Properly Page What is wrong with this? What is wrong with this? What is wrong with this? What is wrong with this? What is wrong with this? What is wrong with this? What is wrong with this? Lap-Shoulder Belt Page Shoulder Belt Height Adjuster Safety Belt Pretensioners Rear Safety Belt Comfort Guides Page Safety Belt Use During Pregnancy Safety Belt Extender Child Restraints Older Children What is the proper way to wear safety belts? Infants and Young Children Page What are the different types of add-on child restraints? Page Child Restraint Systems Securing an Add-On Child Restraint in the Vehicle Securing the Child Within the Child Restraint Where to Put the Restraint Lower Anchors and Tethers for Children Latch Lower Anchors Top Tether Anchor Top Tether AnchorLower Anchor and Top Tether Anchor Locations Lower AnchorPage Securing a Child Restraint Designed for the Latch System Page Page Securing a Child Restraint in a Rear Seat Position Page Page Securing a Child Restraint in the Right Front Seat Position Page Page Airbag System Page Page Where Are the Airbags? Driver Side shown, Passenger Side similar When Should an Airbag Inﬂate? What Makes an Airbag Inﬂate? How Does an Airbag Restrain? What Will You See After an Airbag Inﬂates? Passenger Sensing System United States CanadaPage Away. See Airbag Readiness Light on If the On Indicator is Lit for a Child Restraint If the Off Indicator is Lit for an Adult-Size Occupant Additional Factors Affecting System Operation Servicing Your Airbag-Equipped Vehicle Adding Equipment to Your Airbag-Equipped VehiclePage Checking the Restraint Systems Safety BeltsRestraint System Check Airbags Replacing Restraint System Parts After a Crash Features and Controls Starting and Operating Your Vehicle Section Features and Controls Universal Home Remote System Keys Remote Keyless Entry RKE System Remote Keyless Entry RKE System OperationPage Battery Replacement Programming Transmitters to the Vehicle Remote Vehicle Start Page Doors and Locks Power Door LocksDelayed Locking Door Locks Programmable Automatic Door Locks Rear Door Security Locks Lockout Protection Midgate Midgate Operation Rear Glass Removal and Storage Page Page Reinstalling the Rear Glass Page Lowering the Midgate with the Rear Glass in Place Rear Glass in Normal Position Page Tailgate Raising the Midgate Power Assist Steps Tailgate Removal Windows Power Windows Express Window Anti-Pinch Override Express Window Anti-Pinch FeatureExpress-Down/Up Windows Window Lockout Programming the Power WindowsSun Visors Sun Visors with Slide Rod Sun Visors with Fixed Rod and Pull-out Extension Content Theft-DeterrentTheft-Deterrent Systems Lighted Visor Vanity Mirror Testing the Alarm PASS-KeyIII+ Electronic Immobilizer PASS-KeyIII+ Electronic Immobilizer OperationPage Ignition Positions Starting and Operating Your VehicleNew Vehicle Break-In Retained Accessory Power RAP Starting the Engine Starting Procedure Adjustable Throttle and Brake Pedal Engine Coolant Heater To Use the Engine Coolant Heater Automatic Transmission Operation Not running at high speed when shifting the vehicle See If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow on Driver Shift Control DSC Tow/Haul Mode See Tow/Haul Mode Light on page 3-41 for more information Grade Braking Cruise Grade Braking Parking Brake Page Shifting Into Park Leaving the Vehicle With the Engine Running Shifting Out of Park Torque Lock Parking Over Things That Burn Engine Exhaust Running the Vehicle While Parked Manual Rearview Mirror Outside Power Foldaway MirrorsMirrors Automatic Dimming Rearview Mirror Park Tilt Mirrors Resetting the Power Foldaway MirrorsTurn Signal Indicator Automatic Dimming Rear Window Defogger Press to heat the mirrors Outside Convex MirrorOutside Heated Mirrors Object Detection Systems Ultrasonic Rear Parking Assist Urpa How the System Works Description English Metric Turning the Rear Vision Camera System On or Off When the System Does Not Seem to Work ProperlyRear Vision Camera RVC Adjusting the Brightness and Contrast of the Screen Symbols Rear Vision Camera Error Messages Rear Vision Camera Location OnStar System OnStar Hands-Free Calling OnStar Services Available with the Safe & Sound PlanOnStar Services Included with Directions & Connections Plan OnStar Virtual Advisor How OnStar Service WorksOnStar Turn-by-Turn Navigation OnStar Steering Wheel Controls Universal Home Remote System Your Responsibility Universal Home Remote System Operation With Three Round LED Programming Universal Home Remote Rolling Code Programming Universal Home Remote Fixed Code Page Page Erasing Universal Home Remote Buttons Using Universal Home RemoteReprogramming Universal Home Remote Buttons Storage Areas Rear Seat Armrest Cargo Cover Panels Cargo Panel Storage System Page Page Page Reinstalling the Cargo Cover Panels Panels 3, 2, 1 Loaded Driver Side Shown, Passenger Side Similar Folding and Storage of Straps Page All-Weather Cargo Area Cargo Tie Downs Maintenance and Cleaning Top Drain Grates Removal and Cleaning Side Rail Channels Midgate Drain Grate Removal and Cleaning Top-Box Storage Cargo Area Floor Drains Sunroof Page Page Instrument Panel Section Instrument Panel Driver Information Center DICPage Instrument Panel Overview Hazard Warning Flashers Horn Tilt Wheel Turn Signal/Multifunction Lever Heated Steering Wheel Headlamp High/Low-Beam Changer Turn and Lane-Change SignalsTurn Signal On Chime 3Headlamp High/Low Beam Changer To Rainsense II Wipers Flash-to-PassWindshield Wipers Windshield Washer Heated Windshield Washer Cruise Control Setting Cruise Control Passing Another Vehicle While Using Cruise Control Increasing Speed While Using Cruise ControlReducing Speed While Using Cruise Control Using Cruise Control on Hills Erasing Speed Memory Exterior LampsEnding Cruise Control Driving with IntelliBeam IntelliBeam Intelligent High-Beam Headlamp Control SystemTurning On and Enabling IntelliBeam Page Headlamps on Reminder Disabling and Resetting IntelliBeam at the Rearview MirrorCleaning the IntelliBeam Light Sensor Daytime Running Lamps DRL Automatic Headlamp System Instrument Panel Brightness Fog LampsExterior Cargo Lamps Dome Lamp Override Electric Power ManagementDome Lamps Entry/Exit Lighting Battery Run-Down Protection Accessory Power Outlets Ashtrays and Cigarette Lighter Dual Automatic Climate Control System Climate ControlsAnalog Clock Climate Control with Heated and Cooled Seats Shown Driver and Passenger Side Temperature Knob Automatic Operation Manual Operation Page Outlet Adjustment Rear Window Defogger Operation Tips Instrument Panel Cluster United States version shown, Canada similar Speedometer and Odometer Safety Belt RemindersSafety Belt Reminder Light Trip Odometer Passenger Safety Belt Reminder Light Airbag Readiness Light Passenger Airbag Status Indicator Charging System Light Brake System Warning Light StabiliTrak Indicator Light Antilock Brake System ABS Warning Light Tire Pressure Light Engine Coolant Temperature GageWhen the Light is On Steady Check Engine Light Malfunction Indicator LampWhen the Light Flashes First and Then is On Steady Page Emissions Inspection and Maintenance Programs See Gasoline Octane on Oil Pressure Light Security Light Highbeam On Light Fog Lamp Light Cruise Control LightLights On Reminder Fuel Gage Tow/Haul Mode LightDriver Information Center DIC DIC Operation and Displays DIC Buttons Trip Odometer Trip/Fuel Menu ItemsOdometer Fuel Range Vehicle Information Menu Items Tire Pressure Battery VoltageUnits Oil Pressure Compass Zone SettingDIC Compass Relearn Remote Key Compass Variance Zone Procedure Compass Zone Compass Calibration Compass Calibration ProcedureDIC Warnings and Messages Change Engine OIL Soon Engine HOT A/C Air Conditioning Engine OIL HOT Idle Engine Fuel Level LOW See Engine Oil on page 6-15for more information Parking Assist OFF Service Battery Charging System Service Theft Deterrent System Tighten GAS CAP DIC Vehicle Customization Entering the Feature Settings MenuFeature Settings Menu Items Display Language Auto Door Unlock Remote Door Unlock Exit Lighting Auto High Beams Park Tilt Mirrors Easy Exit Setup Remote Start Exiting the Feature Settings Menu Factory Settings Bluetooth Audio Systems Voice Recognition Bluetooth ControlsPairing Audio System Pairing a Phone Listing All Paired and Connected Phones Deleting a Paired Phone Using the Store CommandStoring Name Tags Linking to a Different Phone Using the Digit Store Command Using the Delete All Name Tags Command Using the Directory CommandUsing the Delete Command Deleting Name Tags Using the Call Command Using the Dial CommandUsing the Digit Dial Command Making a Call Call Waiting Using the Re-dial CommandReceiving a Call Muting a Call Three-Way CallingEnding a Call Transferring a Call Dual Tone Multi-Frequency Dtmf Tones To Transfer Audio to the In-Vehicle Bluetooth SystemVoice Pass-Thru Sending a Number During a Call Sending a Stored Name Tag During a Call Clearing the SystemOther Information Before Driving HeadphonesRear Seat Entertainment RSE System Driver Control of the Audio System Battery Replacement How to Change the RSE Video Screen Settings Audio/Video A/V Jacks Audio Output Video Screen Remote Control Remote Control ButtonsPage Aux Button Second Row Third Row Problem Recommended Action ACC/ACCESSORY Cleaning the Video Screen DVD Display Error MessagesCleaning the RSE Overhead Console Rear Seat Audio RSAPage Theft-Deterrent Feature Audio Steering Wheel Controls FM Stereo XM Satellite Radio ServiceRadio Reception Cellular Phone Usage Fixed Mast Antenna XM Satellite Radio Antenna System Section Navigation System Screen shown with Map Disc Inserted OverviewNavigation System Overview Page Getting Started Page Page Language English/Metric Limit Features While DrivingStoring Radio Station Presets Deleting Personal Information Setting the Clock Entering an Address Entering a Point of Interest POI Using Your Stored Preset Destinations Storing Preset Destinations Using the Navigation System Features and ControlsCleaning the Display Canceling Guidance Hard Keys Touch-Sensitive Screen Buttons Alpha-Numeric Keyboard Detailed Areas Installing the DVD Map DiscMaps Limited Guidance Areas Handling the DVD Map Disc Map AdjustmentsEjecting the DVD Map Disc Map Scales Symbols Scrolling the MapPage Page Displaying Points of Interest POI on Map Screen POI Close to Driving on a Route Lane Guidance Dual ModeAuto Reroute Destination Address EntryPage Page Point of Interest POI Address Book Previous Destination From Map Map Coordinates Preset Destination Destination Map Screen OnStar Destination DownloadMap Destination Screen Functions Using OnStar Destination Download OnStar Download Screen Previous Destinations Route Guidance Not ActiveRoute Guidance Active Getting Started on Your Route Turn List Add Stopover Voice VolumeDetour Fast Forward Scroll Select to scroll to Resume Guidance Cancel GuidanceSuspend Guidance Adding or Changing Preset Destinations Adding Destinations to Address Book Radio Conﬁgure MenuSound Voice Prompt Edit Address Book How to AddNav Navigation Route Preference Edit Address Book Edit/View Off-Road Mode Map Database Information Traffic Options XM NavTraffic USA and Canada Condition Traffic Status Icon Turning XM NavTraffic On and OffTraffic Icon Locations and Information of Traffic Conditions Options Page Refresh On-RouteName Scrolling to Traffic Events on the Map Traffic Event Display Categories Category 3, Incidents Traffic Event Screen Detailed Traffic Event ScreensBack, Map, More, and Avoid Map Traffic Event Icon with Back Screen Display Off DisplayTraffic Voice Prompts Brightness/Contrast/Mode Global Positioning System GPS Vehicle Positioning Problems with Route Guidance Database Coverage Explanations If the System Needs ServiceOrdering Map DVDs Navigation Audio System Playing the Radio FM source shown, other sources similar Finding a StationAM source shown, other sources similar Storing Radio Station Presets Sound Menu Setting the ToneAdjusting the Speakers Digital Signal Processing DSP Radio Menu Bose AudioPilot Limit Features While DrivingNumber of Preset Pages Remove/Add XM Categories Radio Data System RDS XM Radio Messages CD Player Six-Disc CD PlayerPage Playing an Audio CD Root Directory Using an MP3 CDMP3 Format Empty Directory or Folder Playing an MP3 Order of PlayFile System and Naming Page CD Messages DVD Player Playing a DVD DVD Menu OptionsPage Page Page DVD Messages Care of Your CDs and DVDs Voice Recognition Auxiliary Devices Helpful Hints for Stating Commands Display Commands Voice Recognition CommandsVoice Tag Commands Storing Voice Tags Auxiliary Commands Radio CommandsCD Commands Voice HelpPage Driving Your Vehicle Your Driving, the Road, and the Vehicle Defensive Driving Your Driving, the Road, and the VehicleDriving for Better Fuel Economy Drunk Driving Control of a Vehicle Braking See Brake System Warning Light on Using ABS Antilock Brake System ABS Brake Assist Braking in EmergenciesStabiliTrak System Page Traction Control Operation Locking Rear Axle Magnetic Ride ControlRoad Sensing Suspension All-Wheel Drive AWD System Steering Tips Steering in Emergencies Loss of Control Off-Road RecoveryPassing Off-Road Driving Skidding Before You Go Off-Roading Loading Your Vehicle for Off-Road Driving Getting Familiar with Off-Road Driving Environmental ConcernsTraveling to Remote Areas Scanning the Terrain Driving on Hills Approaching a Hill Driving Uphill Page Driving Downhill Driving Across an Incline Stalling on an Incline Driving in Mud, Sand, Snow, or Ice Driving in Water After Off-Road Driving Driving at Night Driving in Rain and on Wet Roads Other Rainy Weather Tips Before Leaving on a Long TripHydroplaning Highway Hypnosis Hill and Mountain Roads Winter Driving Driving on Snow or Ice Blizzard Conditions Turn on the Hazard Warning Flashers on If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow Rocking Your Vehicle to Get It Out Recovery Hooks Loading the Vehicle Label Example Steps for Determining Correct Load Limit Description Total Example Certiﬁcation/Tire Label Page Add-On Equipment Towing Your Vehicle TowingTruck-Camper Loading Information Recreational Vehicle Towing Dinghy Towing and Dolly Towing All-Wheel Drive Vehicles Automatic Level Control Level ControlAutoride Towing a Trailer Pulling a Trailer AWD 6.2L Weight of the TrailerVehicle Axle Ratio Maximum Trailer Weight Weight of the Trailer Tongue Page Hitches Total Weight on the Vehicle’s TiresWeight-Distributing Hitches and Weight Carrying Hitches Body-to-Ground Distance B Front of Vehicle Safety Chains Tow/Haul Mode Trailer Brakes Passing Driving with a TrailerFollowing Distance Making Turns Turn Signals When Towing a TrailerBacking Up Driving On Grades Leaving After Parking on a Hill Maintenance When Trailer TowingParking on Hills Trailer Wiring Harness Heavy-Duty Trailer Wiring Package Electric Brake Control Wiring Provisions Trailer Recommendations Windshield Wiper Blade Replacement Checking Things Under the Hood Capacities and Speciﬁcations Service Accessories and Modiﬁcations California Proposition 65 Warning Gasoline Octane FuelAdding Equipment to the Outside of the Vehicle Gasoline Speciﬁcations California Fuel Additives Fuel E85 85% Ethanol Fuels in Foreign Countries Filling the TankPage Filling a Portable Fuel Container Checking Things Under the Hood Hood Release Engine Compartment Overview Engine Oil Checking Engine Oil When to Add Engine Oil What Kind of Engine Oil to Use Engine Oil Life System When to Change Engine OilHow to Reset the Engine Oil Life System Engine Oil Additives / Engine Oil Flushes What to Do with Used Oil Engine Air Cleaner/FilterHow to Inspect the Engine Air Cleaner/Filter Replacing the Engine Air Cleaner/Filter Automatic Transmission Fluid When to Check and Change Automatic Transmission FluidHow to Check Automatic Transmission Fluid Cold Check Procedure Hot Check Procedure Consistency of Readings Cooling System Engine Coolant What to Use Checking Coolant How to Add Coolant to the Surge Tank Page Engine Overheating See Roadside Service on If Steam Is Coming From The Engine Compartment If No Steam Is Coming From The Engine Compartment Tow a trailer. See Towing a Trailer on Engine Fan Noise Overheated Engine Protection Operating ModePower Steering Fluid Windshield Washer Fluid When to Check Power Steering FluidHow to Check Power Steering Fluid Adding Washer Fluid Brakes Brake Fluid Checking Brake Fluid What to Add Brake Pedal Travel Brake AdjustmentBrake Wear Vehicle Storage BatteryReplacing Brake System Parts Jump Starting Page Page Page Jumper Cable Removal All-Wheel Drive When to Check LubricantHow to Check Lubricant Transfer Case Rear Axle When to Check LubricantHow to Check Lubricant What to Use When to Check and Change Lubricant Front Axle Headlamp Aiming To adjust the vertical aim Page Bulb Replacement High Intensity Discharge HID Lighting License Plate Lamp Exterior Lamp Bulb Number Windshield Wiper Blade ReplacementReplacement Bulbs Tires Passenger P-Metric Tire Tire Sidewall LabelingInch Tires Tire Size Tire Terminology and Deﬁnitions Light Truck LT-Metric Tire a tire used on Vehicle on When to Check Inﬂation Tire Pressure How to Check High-Speed Operation Tire Pressure Monitor System Tire Pressure Monitor Operation Tpms Malfunction Light and Message Tpms Sensor Matching Process Page Tire Inspection and Rotation When It Is Time for New Tires Buying New Tires Page Different Size Tires and Wheels Treadwear Treadwear 200 Traction AA Temperature aUniform Tire Quality Grading Temperature A, B, C Traction AA, A, B, C Wheel Replacement Wheel Alignment and Tire Balance Used Replacement Wheels Tire Chains If a Tire Goes Flat Changing a Flat Tire Removing the Spare Tire and Tools Rear Seat Passenger Side Jack CoverPage Page Page Removing the Flat Tire and Installing the Spare Tire Jacking Locations Overall View Front Position Rear PositionPage Page Secondary Latch System Page Page Storing a Flat or Spare Tire and Tools As soon as possiblePage Page Spare Tire Interior Cleaning Appearance Care Fabric/Carpet Wood Panels LeatherInstrument Panel, Vinyl, and Other Plastic Surfaces Speaker Covers Washing Your Vehicle Care of Safety BeltsWeatherstrips Cleaning Exterior Lamps/Lenses Finish Care Windshield and Wiper Blades Protecting Exterior Bright Metal Parts Tires Only approved cleaners on aluminum or chrome-plated wheelsAluminum or Chrome-Plated Wheels and Trim Finish Damage Underbody MaintenanceSheet Metal Damage Chemical Paint Spotting Vehicle Identiﬁcation Number VIN Service Parts Identiﬁcation LabelVehicle Identiﬁcation Engine Identiﬁcation Add-On Electrical Equipment Power Windows and Other Power OptionsElectrical System Windshield Wiper Fuses Instrument Panel Fuse Block Fuses Usage Connector Circuit Breaker Usage Top View Harness Usage ConnectorCenter Instrument Panel Fuse Block Underhood Fuse Block Trailer Brake Controller Case Fuses Usage Relays Usage Application Capacities English Capacities and SpeciﬁcationsEngine Speciﬁcations Engine VIN Code Transmission Spark Plug Gap Section Maintenance Schedule Introduction Maintenance ScheduleMaintenance Requirements Your Vehicle and the Environment Using the Maintenance Schedule Scheduled Maintenance Page Additional Required Services Additional Required Services 200 Maintenance FootnotesAdditional Required Services cont’d Page Engine Oil Level Check Owner Checks and ServicesAt Each Fuel Fill At Least Once a Month At Least Once a Year Automatic Transmission Shift Lock Control System Check Ignition Transmission Lock Check Hood Support Gas Strut Service Underbody Flushing Service Recommended Fluids Lubricants Usage Fluid/Lubricant Spline Lubricant, Special Lubricant Part GM Part Number ACDelco Part Number Maintenance Replacement PartsMaintenance Replacement Parts Engine Drive Belt Routing Maintenance Record Maintenance Record Maintenance Record cont’d Maintenance Record cont’d Maintenance Record cont’d Customer Assistance and Information Vehicle Data Recording and Privacy Customer Satisfaction Procedure Customer Assistance and InformationPage Online Owner Center Other Helpful Links United States Customer Assistance Customer Assistance for Text Telephone TTY UsersCustomer Assistance Offices Canada Customer Assistance GM Mobility Reimbursement Program Coverage Roadside ServiceCalling for Assistance Cadillac Owner Privileges Services Speciﬁc to Canadian Purchased Vehicles Cadillac Technician Roadside Service U.S. onlyServices Not Included in Roadside Assistance Trip Routing Service Limit of six requests per year Scheduling Service Appointments Courtesy Transportation Additional Program Information Shuttle ServiceTransportation Options Public Transportation or Fuel Reimbursement Repair Facility Collision Damage RepairCollision Parts Insuring Your Vehicle If a Crash Occurs Managing the Vehicle Damage Repair Process Reporting Safety Defects to the Canadian Government Reporting Safety DefectsReporting Safety Defects to the United States Government Service Bulletins Reporting Safety Defects to General MotorsService Publications Ordering Information Owner Information Order Toll Free Monday-Friday 800 AM 600 PM Eastern Time Vehicle Data Recording and PrivacyEvent Data Recorders Radio Frequency Identiﬁcation Rfid OnStarNavigation System Page Care of Safety Belts Chemical Paint Spotting 101 Taillamps, Turn Signal, Sidemarker, Stoplamps 100 DVD 101 Windshield Wiper Brightness Cluster Overview Storage Area Lockout Protection Using Power Door Page Radios 101 Buying New Tires Chains Changing a Flat Tire Cleaning Service Parts Identiﬁcation Label 103