Problem

Recommended Action

No power.

The ignition might not be

 

turned ON/RUN or in

 

ACC/ACCESSORY.

The picture does not fill

Check the display mode

the screen. There are

settings in the setup menu

black borders on the

by pressing the display

top and bottom or on

menu button on the

both sides or it looks

remote control.

stretched out.

 

In auxiliary mode, the

Check the auxiliary input

picture moves or scrolls.

connections at both

 

devices.

The remote control does

Check to make sure there

not work.

is no obstruction between

 

the remote control and the

 

transmitter window.

 

Check the batteries to

 

make sure they are not

 

dead or installed

 

incorrectly.

After stopping the player, I

If the stop button was

push Play but sometimes

pressed one time, the

the DVD starts where I

DVD player resumes

left off and sometimes at

playing where the DVD

the beginning.

was stopped. If the stop

 

button was pressed two

 

times the DVD player

 

begins to play from the

 

beginning of the DVD.

Problem

Recommended Action

The auxiliary source is

Check that the RSE video

running but there is no

screen is in the auxiliary

picture or sound.

source mode.

 

Check the auxiliary input

 

connections at both

 

devices.

Sometimes the wireless

Check for obstructions,

headphone audio cuts out

low batteries, reception

or buzzes.

range, and interference

 

from cellular telephone

 

towers or by using your

 

cellular telephone in the

 

vehicle.

 

Check that the

 

headphones are on

 

correctly using the L (left)

 

and R (right) on the

 

headphones.

I lost the remote and/or

See your dealer/retailer

the headphones.

for assistance.

The DVD is playing, but

Check that the RSE video

there is no picture or

screen is sourced to the

sound.

DVD player.

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Cadillac 2009 owner manual Problem Recommended Action, Acc/Accessory