Cadillac 2009 owner manual Customer Assistance and Information, Vehicle Data Recording and Privacy

Section 8 Customer Assistance Information

Customer Assistance and Information	...............8-2
Customer Satisfaction Procedure	8-2
Online Owner Center	8-4
Customer Assistance for Text
Telephone (TTY) Users	8-5
Customer Assistance Offices	8-5
GM Mobility Reimbursement Program	8-6
Roadside Service	8-7
Scheduling Service Appointments	8-9
Courtesy Transportation	8-9
Collision Damage Repair	8-11

Reporting Safety Defects	8-14
Reporting Safety Defects to the United States
Government	8-14
Reporting Safety Defects to the Canadian
Government	8-14
Reporting Safety Defects to General Motors	8-15
Service Publications Ordering Information	8-15
Vehicle Data Recording and Privacy	8-16
Event Data Recorders	8-16
OnStar®	8-17
Navigation System	8-17
Radio Frequency Identification (RFID)	8-17

8-1