Cannon HG20 Troubleshooting

Additional Information

98

Trouble?

If you have a problem with your camcorder, refer to this section. Sometimes what you

think is a malfunction of the camcorder may have the simplest of solutions - please

read the “CHECK THIS FIRST” box before going on to the more detailed problems

and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRST

Power source

The camcorder will not turn on or it turns off by itself.

- The battery pack is exhausted. Replace or charge the battery pack ( 21).

- Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

- Make sure the camcorder is off so charging can start.

- The battery pack is too hot. Charging will start once the battery pack temperature is below 40 °C.

- Charge the battery pack in temperatures between 0 °C and 40 °C.

- The battery pack is damaged. Use a different battery pack.

A noise can be heard from the compact power adapter.

- A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a

malfunction.

After using the camcorder for a long time, it becomes hot.

- This is not a malfunction. Turn off the camcorder and let it cool down before resuming use.

The battery pack is exhausted extremely quickly even at normal temperatures.

- The battery may have reached the end of its battery life. Buy a new battery pack.

Troubleshooting

Power supply

Is the battery charged? Is the compact power adapter correctly connected to the

camcorder? ( 21)

Recording

Did you turn the camcorder on and set the mode dial to or ? If you are recording

on a memory card, is one correctly inserted into the camcorder? ( 30)

Playback

Did you turn the camcorder on and set the mode dial to or ? If you are playing

back recordings from a memory card, is one correctly inserted into the camcorder?

( 30) Does it contain any recordings?

Contents

Main Important Usage Instructions Trademark Acknowledgements Enjoying High-Definition Video with your Camcorder What is High-Definition Video? What is Cinema Mode? Enjoying High-Definition Video with your Camcorder What are the advantages of a hard disk? Can I play back my high-definition video on other devices? Important Notes About the Hard Disk Drive Page Table of contents Introduction Preparations Table of contents Video 32 Basic Recording 36 Basic Playback 43 Advanced Functions 55 Playlist and Scene Operations Photos External Connections Additional Information About this Manual Page CD-ROM includes the instruction manual of the software (electronic version on PDF file). the instruction manual of the software (electronic version on PDF file). Supplied Accessories Components Guide Left side view Right side view Front view Back view LCD panel Top vi ew Wireless Controller WL-D88 B ottom v i ew Screen Displays Recording Photos Viewing Photos 100% 75% 50% 25% 0% Preparations Charging the Battery Pack 1 2 3 1 2 3 TO REMOVE THE BATTERY PACK Accessories TO USE THE WIRELESS CONTROLLER TO ATTACH A SHOULDER STRAP Adjusting the Position and Brightness of the LCD Screen Rotating the LCD Panel LCD Backlight The Button: Mode or Flexible Recording Basic Operation of the Camcorder FLEXIBLE RECORDING EASY MODE Joystick and Joystick Guide Using the Menus 1 2 3 4 Selecting an Option from the Setup Menus 1 2 3 4 5 6 First Time Settings Changing the Time Zone Using a Memory Card Memory Cards Compatible for Use with the Camcorder WHEN YOU TRAVEL TO SET THE HOME TIME ZONE Inserting and Removing a Memory Card 1 2 3 4 Selecting the Recording Media Initializing the Hard Disk or Memory Card TO CHANGE THE MEDIA FOR RECORDING Video Shooting Video 3 Basic Recording WHEN YOU HAVE FINISHED RECORDING Selecting the Video Quality (Recording Mode) Using the Viewfinder Zooming 12x Optical Zoom Approximate recording times Quick Start Function 1 2 Reviewing and Deleting the Last Scene Recorded 1 Deleting a Scene After Recording It Basic Playback Special playback modes Fast playback Slow playback Frame Advance/Reverse ADJUSTING THE VOLUME Changing the Index Screen Selection Selecting the Media for Playback 1 2 3 Changing the Number of Items in the Index Screen Selecting Scenes by Recording Date 1 2 3 4 Selecting from the Calendar Screen 1 2 3 4 Selecting the Playback Starting Point from the Movie Timeline 1 2 3 1 2 3 4 TO CANCEL ALL THE SELECTIONS 1 2 Special Scene Recording Programs Advanced Functions Changing the Shutter Speed and Aperture Shutter speed guidelines TO SET THE SHUTTER SPEED OR APERTURE Available Aperture Values Cinema Mode: Giving a Cinematic Look to your Recordings TO CHANGE THE FRAME RATE Self Timer Manual Exposure Adjustment and Automatic Backlight Correction Manual Exposure Adjustment 3 Automatic Backlight Correction Manual Focus Adjustment 1 2 3 4 Infinity Focus White Balance TO SET THE CUSTOM WHITE BALANCE Image Effects [ Image Effect Off] Desired option* Digital Effects Setting Applying TO SET THE CUSTOM IMAGE EFFECT TO FADE IN TO FADE OUT On-Screen Displays and Data Code Audio Recording Level TO ACTIVATE AN EFFECT About the Data Code Manual Adjustment of the Audio Recording Level 1 2 3 4 Using Headphones 1 2 3 TO ADJUST THE VOLUME OF THE Using an External Microphone Using the DM-100 Directional Stereo Microphone Using other microphones Using a Video Light Dividing Scenes Playlist and Scene Operations Editing the Playlist: Adding, Moving and Deleting Playlist Scenes Adding Scenes to the Playlist 1 2 3 Deleting Scenes from the Playlist 1 2 3 Moving Scenes in the Playlist 1 2 3 4 5 1 2 3 Copying the Entire Playlist 1 2 Photos Taking Photos 3 4 Basic Recording Selecting Photo Size and Quality Approximate number of photos available on a memory card Deleting a Photo Right After Recording It 1 2 Viewing Photos Basic Playback Index Screen 1 2 3 Photo Jump Function Deleting Photos 1 Deleting a Single Photo 2 3 4 Deleting Photos from the Index Screen 1 2 3 Magnifying Photos during Playback 1 Additional Functions Histogram Display Drive Mode: Continuous Shooting and Exposure Bracketing Taking Photos while Recording Movies (Simultaneous Recording) CONTINUOUS SHOOTING/ HI-SPEED CONTINUOUS SHOOTING AUTO EXPOSURE BRACKETING Light Metering Mode Capturing a Photo from the Playback Scene TO CAPTURE THE PHOTO Protecting Photos Protecting Single Photos 1 2 3 4 Protecting Photos from the Index Screen 1 2 3 Copying Photos from the Index Screen 1 2 photo, select ( , ) the photo you want to copy. 3 [ C o p y ( Printing Photos Printing Photos (Direct Print) Connecting the Camcorder to the Printer 1 2 3 1 2 Selecting the Print Settings Printing after Changing the Print Settings 1 3 4 5 [x photos/sheet]: Printing multiple photos on the same sheet TO CANCEL THE PRINTING WHEN YOU HAVE FINISHED PRINTING P RINT 1 2 3 4 5 1 2 3 4 5 1 2 3 External Connections Terminals on the Camcorder Connection Diagrams Page 1 2 3 4 Playback on a TV Screen About the HDMITM connection Backing Up Your Recordings on a Computer PIXELA ImageMixer 3 SE Saving your Recordings without a Computer Saving and Backing Up Your Recordings Options for creating AVCHD discs (mode) Options for creating Photo DVDs (mode) Preparations on the Camcorder 1 2 Connecting to the DW-100 DVD Burner and Creating a Disc 1 2 3 4 WHEN THE DATA REQUIRES MULTIPLE DISCS TO CREATE AN ADDITIONAL COPY OF THE Playing back high-definition (AVCHD) discs created with the DW-100 DVD Burner Playing Back AVCHD Discs Using the DW-100 DVD Burner 1 2 TO PLAY BACK PHOTO DVDS 3 4 1 2 3 4 5 Transferring Photos to a Computer (Direct Transfer) 1 2 3 4 FIRST-TIME CONNECTION TO A COMPUTER Transferring Photos Automatic Transfer Options Manual Transfer Options AUTOMATIC TRANSFER OPTIONS MANUAL TRANSFER OPTIONS Transfer Orders Selecting Photos to Transfer (Transfer Order) Marking Single Photos with Transfer Orders 1 2 3 4 Setting Transfer Orders from the Index Screen Additional Information FUNC. Menu - Recording Modes Appendix: Menu Options Lists FUNC. Menu - Playback Modes / Camera Setup 1 / Camera Setup 2 The setting will not change even if you set the camcorder to mode. / Playback Setup System Setup 1 System Setup 2 [ On], [ Off ] zzzz Page Date/Time Setup Information Screens CHECK THIS FIRST Power source Troubleshooting Power supply Recording Playback Re Playback Indicators and Onscreen Displays Picture and Sound Memory Card and Accessories Connections with External Devices Page List of Messages Page Page Page Page Messages Related to the Optional DW-100 DVD Burner Direct Print Related Messages Page Page Handling Precautions Camcorder Long-term storage Battery Pack Long-term storage Remaining battery time Regarding the use of non-Canon battery packs Memory Card Built-in Rechargeable Lithium Battery Lithium Button Battery Disposal Maintenance/Others Cleaning Condensation Using the Camcorder Abroad WHEN CONDENSATION IS DETECTED Power Sources Playback on a TV Screen System Diagram * * Optional Accessories Using a memory card Page Page HG21/HG20 Specifications System CA-570 Compact Power Adapter BP-807 Battery Pack Terminals Power/Others Index A B C D I J L M N