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3
Troubleshooting
STAPLE JAM/OPEN FINISHER COVER
Cause | A staple jam may have occurred in the |
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Remedy | Check if a staple jam has occurred. |
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STOP KEY PRESSED/PRESS OK KEY | |
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Cause | [Stop] has been pressed while scanning the original using the feeder. |
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Remedy | Press [OK], and set the original again. |
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SYSTEM ERROR/Exxx* | |
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Cause | An error of some kind has occurred in the machine. |
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Remedy | Turn OFF the main power, wait for more than 10 seconds, then turn it ON again. |
| If this does not solve the problem, unplug the machine and contact your local |
| authorized Canon dealer. |
*xxx stands for a number.
TONER LOW/PREPARE NEW TONER
Cause | Toner is running out. |
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Remedy | Rock the toner cartridge to redistribute the toner evenly inside the cartridge. If |
| the message persists, install a new cartridge. |
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TOO MANY OUTPUTS/CANNOT STAPLE | |
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Cause | The machine cannot staple the printouts because too many sheets of paper |
| have been printed out. |
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Remedy | The printouts are simply collated without stapling. If necessary, reduce the |
| number of pages in the document and print again. |
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WASTE TONER FULL | |
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Cause | The drum cartridge is filled with waste toner. |
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Remedy | Contact your local authorized Canon dealer. |
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