12. Clearing a Paper Jam or Double Feed Error

If a paper jam or double feed error occurs, feeding and scanning operations are paused, and an error screen similar to the following appears.

❏Removing the Jammed Document

Remove a jammed document (or document that stopped mid-feed) from the scanner as follows.

1.Remove the scanned documents from the document eject tray, and any documents remaining in the document feed tray.

2.Pull the lock lever toward you and then fully open the panel unit.

Type of error

When this occurs, clear the paper jam (or document that stopped mid-feed) and press [OK].

Hint

Double feed errors will only be detected if [Double Feed Detection] is enabled in the Scanning Settings for the device.

IMPORTANT

•If double feed errors occur repeatedly, reduce the number of sheets you place in the document feed tray to about 10.

•A dirty or worn feed roller, or documents stuck together as a result of static electricity are common causes of paper jams or double feed errors.

If the feed roller is dirty, clean it. If paper jams or double feed errors continue to occur even after cleaning, contact the ScanFront administrator and replace the rollers (feed roller and retard roller), and document holding guides.

Lock lever

CAUTION

The open/close movement of the panel unit is linked to the up/ down movement of the document eject tray. Do not press on the document eject tray when you open the panel unit.

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