■Documents Do Not Feed Properly

If a document does not feed properly, first confirm the following:

✔Are pages sticking together because of static electricity or another cause?

✔Are you attempting to scan a document with size, paper thickness or quality that is not supported by the scanner? (See “Documents” on p. 17.)

✔Are the rollers dirty?

✔Are the rollers worn out?

IMPORTANT

•Double feeding occurs when document pages stick together, and incompatible paper thickness or quality can cause paper jams. Check your documents carefully before loading.

•Replacement rollers can be purchased as consumables. If performance is not improved after cleaning the rollers, contact your local Canon dealer or service representative.

If this does not solve the problem, consider the following possible problems and causes:

Problem

Cannot scan from the feeder.

Cause

The scanning side setting for the ISIS/

 

TWAIN driver is set to [Flatbed].

Solution

Set the scanning side to a setting other than

 

[Flatbed].

 

 

■Saved Image Files Do Not Open

If image files saved by CapturePerfect 3.0 cannot be opened by another application, first confirm the following:

✔Does the application you are using support CapturePerfect 3.0 image file types (*.bmp, *.tif, *.jpg and *.pdf)?

If this does not solve the problem, consider the following possible causes:

Cause

The application does not support multi-

 

page TIFF files.

Solution

Open the files using an application that

 

supports multi-page TIFF files, or save the

 

images as single-page TIFF files using

 

CapturePerfect 3.0.

 

 

Cause

The compression format used by

 

CapturePerfect 3.0 is not supported.

Solution

Open the image file with CapturePerfect 3.0,

 

set the compression format to [None], and save

 

it again.

 

 

■Scanning Results Are Not as Expected

If the scanned images do not appear as expected, one or more ISIS/TWAIN driver settings may be incorrect, or your application may not support certain scanner functions.

Problem

The scanned image is too dark (or faint).

Cause

The [Brightness] setting is not set to an

 

appropriate value.

Solution

If the image is too dark, set a higher brightness

 

setting, or if the image is too faint, set a lower

 

brightness setting.

 

 

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