Troubleshooting Guide

If a problem occurs with the camera, first refer to this Troubleshooting Guide. If this Troubleshooting Guide does not resolve the problem, contact your dealer or nearest Canon Service Center.

Power-Related Problems

The battery pack does not recharge.

If the battery’s remaining capacity is 94% or higher, the battery will not be recharged (p.396).

Do not recharge any battery pack other than genuine Canon Battery Pack LP-E6.

The charger’s lamp blinks at high speed.

If (1) the battery charger or battery pack has a problem or (2) communication with the battery pack failed (with a non-Canon battery pack), the protection circuit will stop the charging and the lamp will blink in orange at high speed. In the case of (1), unplug the charger’s power plug from the power outlet. Detach and reattach the battery pack to the charger. Wait a few minutes, then reconnect the power plug to the power outlet. If the problem persists, contact your dealer or nearest Canon Service Center.

The charger’s lamp does not blink.

If the internal temperature of the battery pack attached to the charger is high, the charger will not charge the battery for safety reasons (lamp off). During the charging, if the battery’s temperature becomes high for any reason, the charging will stop automatically (lamp blinks). When the battery temperature goes down, the charging will resume automatically.

The camera does not operate even when the power switch is set to <1>.

Make sure the battery is installed properly in the camera (p.30). Make sure the battery compartment cover is closed (p.30). Make sure the card slot cover is closed (p.31).

Recharge the battery (p.28).

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