Troubleshooting
If you think there is a problem with SELPHY, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.
Power
Power will not turn on
•Confirm that the power cord is connected correctly (p. 8).
•Hold the q button pressed until the
Cannot print
•Confirm the printer power is turned on (p. 9).
•Confirm the cartridge is inserted properly (p. 7).
•When a cartridge is depleted, insert a new cartridge (p. 13).
•Connect SELPHY to only one device at a time. Do not connect simultaneously to a digital camera, memory card or computer.
•Be sure the protective paper is correctly placed inside the cartridge (p. 7).
•Confirm the ink sheet is taut (p. 7).
•Confirm you are using the dedicated ink and paper cartridge (p. 8).
•Depending on the room temperature SEL HY may overheat and temporarily stop operating. This is not a malfunction. Wait until the temperature drops and printing resumes. If SELPHY is connected to a computer, a message will appear on the computer screen. Do not cancel the print. Wait until printing resumes.
•The maximum number of images that can set for printing is 999. The maximum number of copies that can be printed per image is 99.
Cannot print from memory card, image does not display
•Confirm that the correct memory card is inserted all the way into the slot with the label facing forward (pp. 10, 12).
•Make sure you are using a supported image type (p. 11).
•Confirm that any memory card requiring an adapter is inserted into the adapter before being inserted into the slot (p. 11).
Printing from digital cameras
•Confirm that your digital camera supports PictBridge (p. 66).
•Confirm that SELPHY is correctly connected to the digital camera (p. 66).
•Check that the digital camera’s battery has a sufficient charge.
Replace the battery with a fully charged (or new) battery, or use the compact power adapter for the digital camera.
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