Cause |
| Action | |
Ink tank is not installed securely. / Part | Open the Top Cover and check the ink lamps. | ||
of the orange tape is remaining. | If the ink lamp is not lit, press the |
| mark on the ink tank until it clicks into |
| place. The ink lamp lights up red | when the ink tank is fully inserted. | |
| Make sure all of the orange tape is peeled off the ink tank and the air hole is | ||
| completely exposed, as illustrated in (A). If any orange parts are left as in (B), | ||
| remove all of the orange parts. |
|
|
(A)(B)
| (A) Correct |
| |
| (B) Incorrect |
| Part of the orange tape is remaining. Peel off the tape completely along the |
| perforation. |
Media Type setting in the printer driver | Make sure that the Media Type set in the Main sheet of the printer driver |
does not match the actual type of | (Windows) or the Quality & Media sheet of the Print dialog box (Macintosh) |
paper. | matches the type of the loaded printing paper. |
Print Head nozzles are clogged. | Print the nozzle check pattern to check for uneven ink output. |
| z If the nozzle check pattern does not print out properly |
| Check if any of the missing colors are due to empty tanks. |
| If there is plenty of ink and the printer does not print, clean the Print Head |
| and then print the nozzle check pattern to check that ink is ejecting properly. |
| z If the problem is not resolved after performing Print Head Cleaning |
| twice |
| Perform Print Head Deep Cleaning. |
| If the problem is not resolved after performing Print Head Deep Cleaning, |
| turn off the printer and perform Print Head Deep Cleaning again after 24 |
| hours or later. |
| z If the problem is still not resolved after performing Print Head Deep |
| Cleaning twice |
| The Print Head may be damaged. Contact your Canon service |
| representative. |
| For details on how to print the nozzle check pattern, how to clean the Print |
| Head, and how to perform Print Head Deep Cleaning, see “When Printing |
| Becomes Faint or Colors Are Incorrect” on page 35. |
The media is loaded with the wrong | Many types of paper are made to be printed on only a particular side of the |
side facing upwards. | paper. |
| Printing on the wrong side may cause unclear prints or prints with reduced |
| quality. |
| Refer to “Printing Media” in the User’s Guide |
Print Head is misaligned. | If you did not align the Print Head after installation, straight lines may be printed |
| misaligned. If ruled lines are printed misaligned or print results are otherwise |
| unsatisfactory, perform Print Head Alignment. |
| See “Automatic Print Head Alignment” on page 44 and perform Automatic Print |
| Head Alignment. If this does not solve the problem, see “Manual Print Head |
| Alignment” on page 47 and perform Manual Print Head Alignment. |
Troubleshooting 65