Canon IP4300 Cannot Print Properly from a Digital Camera

Cannot Print Properly from a Digital Camera

The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the actions to resolve them.

*Hereafter, the digital still cameras and digital video camcorders are collectively referred to as “digital camera” or “camera”.

Note

zPictBridge compatible digital cameras can be connected to your printer for direct printing.

zThis section describes errors that are indicated on Canon-brand PictBridge compatible cameras. The error messages and operations may vary depending on the camera you are using. If you are using a non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from the camera, check the status of the ALARM lamp and dismiss the error message. For details on dismissing an error message from the printer, see “ALARM Lamp Flashes Orange” on page 76.

zIf you connect a digital camera not compatible with PictBridge, the ALARM lamp on your printer will flash orange nine times. In this case, unplug the cable connecting the camera to the printer to dismiss the error message.

zA communication time out occurs if printing takes a long time or if it takes too much time to send data. This may cancel printing. In such cases, disconnect the cable between the printer and the camera, and then reconnect it. Turn the camera on if it does not turn on automatically. If the problem is still not resolved, select a different photo and check if it can be printed.

zYour PictBridge compatible device may need to be switched to printing mode before it is connected to the printer, depending on the model of the camera. Also, it may need to be turned on manually or switched to playback mode after connected to the printer. Refer to your camera’s instruction manual and take perform necessary operation before connection.

zThe print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When Printing Becomes Faint or Colors Are Incorrect” on page 35.

zIf the paper is curled or its surface is scratched during printing, make sure that you are using the correct type of paper. If the problem is not resolved by using the correct type of paper, turn on the Prevent paper abrasion function. See “Printing on thick paper.” on page 68.

zFor the errors indicated on the camera and their solution, also refer to your camera’s instruction manual. For details on other troubles with a digital camera, contact the manufacturer of the camera.

Error Message On Camera	Action
“Printer in use”	The printer is busy, perhaps processing a print job from the computer.
	Wait until printing is complete. If the printer is warming up, wait until the warm-
	up is complete. When it is ready, the printer starts printing your print job
	automatically.
“No paper”	Load paper in the paper source, or press the Paper Feed Switch to select a
	paper source with paper (either the Auto Sheet Feeder or Cassette), and select
	Continue*1 in the display on your camera.
“Paper Error”	If the Paper Output Tray is closed, open it. The printer resumes printing. If the
	Inner Cover is open, close it and select Stop in the display on your camera to
	stop printing.
“Paper jam”	Select Stop in the display on your camera to stop printing.
	Remove the jammed paper, load new paper, press the RESUME/CANCEL
	button on the printer, and reprint.
“Printer cover open”	Close the Top Cover on the printer.
“No Print Head”	The Print Head is not installed or is defective. (The ALARM lamp on the printer
	flashes five times.)
	Follow the directions described in the Easy Setup Instructions to install the Print
	Head.
	If the Print Head is already installed, remove the Print Head and then reinstall it.
	If the error is still not resolved, the Print Head may be damaged. Contact your
	Canon service representative.

82Troubleshooting