Cause | Action |
Eight flashes: Ink absorber is almost | The printer has a |
full. | Cleaning, for example. |
| Eight flashes indicates that the ink absorber is nearly full. |
| Press the RESUME/CANCEL button to cancel the error so you can continue |
| printing. |
| Before the ink absorber becomes completely full, contact a Canon service |
| representative. (You will need to replace a particular part of the printer.) |
| Important |
| Canon recommends that you call for service as soon as this error occurs. Once |
| the ink absorber becomes completely full, printing cannot be performed until the |
| ink absorber is replaced. |
Nine flashes: No response from | Disconnect the cable connecting the printer and the device, and then reconnect |
connected digital camera or video | it. |
camcorder. / Connected digital camera | Depending on the model or brand of your device, you may have to select a |
or video camcorder is not compatible | |
with this printer. | printer. You may also have to turn on the camera or select Play mode manually |
| after connecting the device to the printer. |
| Perform necessary operations according your device’s instruction manual |
| before reconnecting it to the printer. |
| If the error is still not resolved, there is a possibility that you are using a digital |
| camera or digital video camcorder that is not supported by this printer. Use a |
| digital camera or digital video camcorder compatible with this printer. |
Ten Flashes: Cannot perform duplex | The size of paper may not be compatible with automatic duplex printing. The |
printing. | sizes of media suitable for auto duplex printing are A4, Letter, A5, and 5" x 7". |
| Make sure that the size of the paper loaded in the printer is correct. Pressing the |
| RESUME/CANCEL button will eject the paper and restart printing from the front |
| side of the next paper. The reverse side of the ejected sheet will not be printed. |
Eleven flashes: Automatic Print Head | Possible causes are as follows: |
Alignment failed. | z Paper of size other than A4 or Letter is loaded in the Auto Sheet Feeder. |
| Press the RESUME/CANCEL button on the printer to dismiss the error, then |
| load a sheet of |
| Automatic Print Head Alignment cannot be performed using paper from the |
| Cassette. For Automatic Print Head Alignment, always load paper in the Auto |
| Sheet Feeder. |
| z Print Head nozzles are clogged. |
| Press the RESUME/CANCEL button to dismiss the error, and print the |
| nozzle check pattern to check the status of the Print Head. See “Printing the |
| Nozzle Check Pattern” on page 36. |
| z The Paper Output Slot is exposed to strong light. |
| Press the RESUME/CANCEL button to dismiss the error, and then adjust |
| your operating environment and/or the position of the printer so that the |
| Paper Output Slot is not exposed directly to strong light. |
| After carrying out the above measures, if the problem continues after aligning |
| the Print Head again, press the RESUME/CANCEL button to dismiss the error, |
| and then perform Manual Print Head Alignment. For details on Manual Print |
| Head Alignment, see “Manual Print Head Alignment” on page 47. |
Thirteen Flashes: Ink level cannot be | The remaining ink level cannot be correctly detected. |
detected. | Replace the ink tank and close the Top Cover. |
| Printing with an ink tank that was once empty may damage the printer. |
| If you want to continue printing in this condition, you need to release the function |
| for detecting the remaining ink level. Press and hold the RESUME/CANCEL |
| button for at least 5 seconds, and then release it. |
| * With this operation, releasing the function for detecting the remaining ink level |
| is memorized. Please be advised that Canon shall not be liable for any printer |
| malfunction or damage caused by refilled ink tanks. |
| See “Replacing an Ink Tank” on page 26. |
Fourteen Flashes: Ink tank cannot be | The ink tank is not compatible with this printer. (The lamp on the ink tank is off.) |
recognized. | Install an appropriate ink tank. |
| See “Replacing an Ink Tank” on page 26. |
Troubleshooting 77