
Cause |
| Action |
Unnecessary print jobs are left in | Restarting your computer may solve the problem. | |
queue. / Computer problems. | If there are any unnecessary print jobs, follow the procedure below to delete | |
| them. | |
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| (1)Open the printer properties dialog box. | |
| Refer to “Opening the Printer Properties Dialog Box Directly from the Start | |
| Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the | |
| User’s Guide | |
| (2)Click the Maintenance tab and then View Printer Status. | |
| (3)Click Display Print Queue. | |
| (4)Select Cancel All Documents (Purge Print Documents in Windows Me or | |
| Windows 98) on the Printer menu. | |
| You may not be able to select individual print jobs in Windows XP or | |
| Windows 2000. | |
| (5)When the confirmation message is displayed, click Yes. | |
| The print jobs are deleted. | |
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(1)Click the printer icon in the Dock to display the list of print jobs in progress. In Mac® OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and
(2)Select the print job to delete and click . The print jobs are deleted.
Paper Does Not Feed Properly
Cause | Action |
Printing on inappropriate type of paper. | Check to see if the paper you are printing on is not too thick or curled. |
| See “Media Types You Cannot Use” on page 5. |
Paper Feed Rollers are dirty. | Follow the procedure below to clean the Paper Feed Rollers. |
| Cleaning the Paper Feed Rollers will wear the rollers, so perform this procedure |
| only when necessary. |
| (1)Make sure that the printer is turned on, and then remove any paper from the |
| Auto Sheet Feeder and Cassette. |
| (2)Press the Open Button to open the Paper Output Tray and extend the Output |
| Tray Extension. |
| (3)Press the Paper Feed Switch to select the paper source to clean. |
| (4)Hold down the RESUME/CANCEL button and release it when the POWER |
| lamp flashes green three times. |
| The Paper Feed Roller will rotate as it is cleaned. |
| (5)Repeat step 4 twice. |
| (6)Load three or more sheets of A4 or |
| orientation in the paper source you selected in step 3. |
| (7)Hold down the RESUME/CANCEL button and release it when the POWER |
| lamp flashes green three times. |
| The paper cleans the Paper Feed Rollers as it feeds through the printer. |
| (8)Repeat step 7 three times. |
| If there are no signs of improvement after cleaning the rollers three times, |
| contact a Canon service representative. |
70Troubleshooting