Cause | Action |
Paper not loaded properly. | Make sure of the following when you load paper in the printer. |
| z When loading two or more sheets of paper, align the edges of the sheets |
| before loading. |
| z Always load the paper in portrait orientation, either in the Auto Sheet Feeder |
| or the Cassette, regardless of the printing orientation. |
| z When loading paper in the Auto Sheet Feeder, load the paper with the print |
| side facing UP. Align the right edge of the paper stack against the Cover |
| Guide and slide the Paper Guide so that it just touches the left edge of the |
| stack. |
| z When loading paper in the Cassette, load the paper with the print side facing |
| DOWN. Align the right edge of the paper stack against the right edge of the |
| Cassette and slide the Paper Guides against the left and bottom edges of the |
| stack. |
| For details on loading paper, see “Loading Paper” on page 12. |
Paper source selection is | Make sure that the proper paper source is selected. If not, change the paper |
inappropriate. | source using the Paper Feed Switch or the printer driver. For details, see |
| “Changing the Paper Source” on page 11. |
| Note |
| When printing from your computer, if a setting other than Paper Feed Switch is |
| selected for Paper Source in the printer driver, the printer driver settings takes |
| precedence when printing. For details on paper source selection using the |
| printer driver, refer to the Printer Driver Guide |
Too much plain paper loaded. | You can load approximately up to 150 sheets of 17 lb / 64 gsm plain paper (0.52 |
| inches / 13 mm in stack height). However, proper feeding of paper may not be |
| possible at this maximum capacity depending on the type of paper or |
| environmental conditions (either very high or low temperature and humidity). |
| In such cases, reduce the sheets of paper you load at a time to around half |
| (around 0.2 inches / 5 mm in paper stack height). |
| For details on loading paper, see “Loading Paper” on page 12. |
Troubleshooting 71