Advanced Guide > Troubleshooting > Problems with Scanning > Scanner Does Not Work After Upgrading Windows

Scanner Does Not Work After Upgrading Windows

Check: Disconnect the machine from the computer, then uninstall and

reinstall the MP Drivers and MP Navigator EX.

Step 1: Uninstall the MP Drivers.

See "Deleting the Unnecessary MP Drivers " for details.

Step 2: Uninstall MP Navigator EX.

1.

2.

3.

From the Start menu, select (All) Programs > Canon Utilities > MP Navigator EX 3.0 > MP Navigator EX Uninstall.

When a confirmation appears, click Yes.

When uninstallation is complete, click OK.

MP Navigator EX is uninstalled.

Step 3: Reinstall the MP Drivers and MP Navigator EX.

Insert the Setup CD-ROMinto the computer's disc drive, then select Custom Install and reinstall the MP Drivers and MP Navigator EX.

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Canon MP550 manual Scanner Does Not Work After Upgrading Windows, Uninstall the MP Drivers, Uninstall MP Navigator EX