Paper Jams

Cause

Action

Paper jammed in the Paper Output Slot

Remove the paper following the procedure below.

or the Rear Tray.

(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output

 

Slot, whichever is easier.

zIf the paper tears and a piece remains inside the machine, open the Scanning Unit (Printer Cover) and remove it.

After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off, and turn it back on.

*Be careful not to touch the components inside the machine.

zIf you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

(2)Reload the paper in the machine, and press the OK button on the machine.

If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.

Note

zFor details on how to load paper, see “Loading Printing Paper” on page 8.

zWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” on page 81 to confirm that you are using the correct paper and are loading it into the machine correctly.

zA5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative.

Landscape credit card-sized paper

Do not load credit card-sized paper in the landscape orientation.

jammed inside the machine.

Remove the paper following the procedure below.

 

(1)Load a single sheet of the same paper in the Rear Tray in portrait orientation.

 

Do not load it in the landscape orientation.

 

(2)Turn off the machine.

 

(3)Turn on the machine.

 

The paper is fed and then pushes out the jammed paper as it ejects.

 

If you cannot remove the jammed paper or the paper jam error continues after

 

removing the paper, contact your Canon service representative.

82Troubleshooting