Troubleshooting

Check this section if you encounter problems connecting to the Wi-Fi network or operating the camcorder remotely from a Wi-Fi-enabled device. If the problem persists, consult a Canon Service Center (listed on the back cover of the camcorder’s instruction manual).

Check This First

XAre the wireless router (access point), the camcorder and the computer or other Wi-Fi- enabled device all turned on?

XIs the transmitter correctly attached to the camcorder's WFT terminal?

XIs the Wi-Fi network working and correctly configured?

XIs the computer or other Wi-Fi-enabled device correctly connected to the same Wi-Fi network as the camcorder?

XAre there any obstructions between the camcorder and the wireless router or between the computer/Wi-Fi device used and the wireless router that could be weakening the wireless signal?

Cannot start the Wi-Fi Remote application on the computer or other Wi-Fi-enabled device

The camcorder is not connected to the Wi-Fi network.

XMake sure the camcorder is connected to the same Wi-Fi network as the computer or other Wi-Fi-enabled device.

The URL entered into the Web browser’s address bar is incorrect.

XCheck the [Wi-Fi Remote 3/4] status screen and make sure to use the IP address assigned to the camcorder as the URL (A 28).

The user name or password is incorrect.

XMake sure to enter the user name and password set on the camcorder (A 17).

You may have loaded the camcorder’s menu settings from a copy saved on the SD card using the [w Other Functions] > [Transfer Menu//] function.

XFor your protection, when the camcorder’s settings are saved on an SD card, the encryption key/WEP index key in the wireless LAN setup and the password in the camcorder settings are not saved. If you just restored the camcorder’s settings from an SD card, edit the [LAN Setup] and reenter the encryption key (A 29) and edit the [Camera Settings] and reenter the password (A17).

The Wi-Fi Remote screen is not displayed correctly

You are using a computer or other Wi-Fi-enabled device, operating system or Web browser that is not compatible with Wi-Fi Remote.

XFor the latest information about system requirements, please visit your local Canon Web site.

The Web browser version used does not support JavaScript.

XUse a Web browser or a version of the Web browser that supports JavaScript.

Cookies are not enabled on the Web browser used.

XYour Web browser must be enabled to accept cookies. For details, refer to the Web browser’s Help pages.

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