Error Messages

Refer to this list when an error message is displayed on the camcorder’s screen. Messages are listed alphabetically.

If the problem persists, consult a Canon Service Center (listed on the back of the camcorder’s instruction manual).

Another user is already accessing the camcorder. Try again later.

The camcorder is already connected to another instance of Wi-Fi Remote on another Web browser.

XThe camcorder can only be controlled from one Wi-Fi Remote instance. Check the Wi-Fi devices connected to the Wi-Fi network.

Multiple access points detected. Try the operation again.

Wi-Fi Protected Setup (WPS) was activated simultaneously on multiple access points.

XWait a moment or cancel the WPS operation on the access point(s) you do not want to connect to and then try again.

No access points found

The connection wizard searched for active Wi-Fi networks (access points) in the area but none were found.

XMake sure the access point is working correctly and try connecting again.

The Wi-Fi network is operating in stealth mode.

XDeactivate the stealth function in the wireless router (access point) settings.

The connection wizard may not be able to find the Wi-Fi network if MAC address filtering is activated.

XCheck the [Wi-Fi Remote 3/4] status screen (A28) and make sure to add the camcorder’s MAC address to the list of approved wireless devices in the wireless router (access point) settings.

Unable to complete WPS.

The access point’s encryption method is set to [WEP]. Wi-Fi Protected Setup (WPS) cannot connect to access points set to this encryption method.

XChange the access point’s encryption method or use the [Connection Wizard] (A11).

Unable to complete WPS. Try the operation again.

More than 2 minutes passed between activating WPS on the access point and selecting [OK] on the camcorder.

XStart over the WPS procedure from the beginning.

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