Canton 3C16476CS manual Telephone Technical Support and Repair, Contact Us

Models: 3C16476CS

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Telephone Technical Support and Repair

64APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT

at http://eSupport.3com.com/, or under the Product Support heading at http://www.3com.com/

Software Upgrades are the software releases that follow the software version included with your origi- nal product. In order to access upgrades and related documentation you must first purchase a service con- tract from 3Com or your reseller.

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must first register your product at http://eSupport.3com.com/

Warranty and other service benefits start from the date of purchase, so it is important to register your product quickly to ensure you get full use of the war- ranty and other service benefits available to you.

When you contact 3Com for assistance, please have the following information ready:

Product model name, part number, and serial number

Proof of purchase, if you have not pre-registered your product

A list of system hardware and software, including revision level

Diagnostic error messages

Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return authorization number (RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of the pack- age, will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/. First time users will need to apply for a user name and pass- word.

Contact Us

3Com offers telephone, e-mail and internet access to technical support and repair services. To access these services for your region, use the appropriate telephone number, URL or e-mail address from the list below.

Telephone numbers are correct at the time of publica- tion. Find a current directory of support telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

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Canton 3C16476CS manual Telephone Technical Support and Repair, Contact Us