Using Technical Support

A P P E N D I X C

This appendix describes how to resolve problems with your ML-Series card and contains the following sections:

•Gathering Information About Your Internetwork, page C-1

•Getting the Data from Your ML-Series Card, page C-2

•Providing Data to Your Technical Support Representative, page C-3

To help resolve these problems, use the “Gathering Information About Your Internetwork” section on page C-1as a guideline for gathering relevant information about your network prior to calling.

Note When you have a problem that you cannot resolve, contact the Cisco Technical Assistance Center (TAC). See the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page ix as needed.

Gathering Information About Your Internetwork

Before gathering any specific data, compile a list of all symptoms that users have reported on the internetwork (such as connections dropping or slow host response).

The next step is to gather specific information. Typical information needed to troubleshoot internetworking problems falls into two general categories: information required for any situation; and information specific to the topology, technology, or protocol.

Information that is always required by technical support engineers includes the following:

•Network topology map for the data network and the SONET topology and provisioning.

•List of hosts and servers: Include the host and server type, number on network, and a description of the host operating systems that are implemented.

•Configuration listing of all switch routers and switches involved.

•Complete specifications of all switch routers and switches involved.

•Version numbers of software (obtained with the show version command) and flash code (obtained with the show controllers command) on all relevant switch routers and switches.

•List of network layer protocols, versions, and vendors.

•List of alarms and conditions on all nodes in the SONET/SDH topology.

•Node equipment and configuration.

Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide R8.5

	78-18133-01	C-1

15310-CL, 15310-MA specifications

Cisco Systems has established itself as a leader in the networking domain, offering a wide array of solutions to meet the needs of modern businesses. Among its impressive product lineup are the Cisco 15310-CL and 15310-MA routers, designed to provide advanced network performance and reliability.

The Cisco 15310-CL is a versatile platform that primarily serves as a carrier-class router aimed at supporting high-speed data and voice services. It is built to handle the demands of large enterprises and service providers, offering a robust design that ensures maximum uptime and performance. One of its standout features is its modular architecture, which enables users to customize their configurations based on specific application needs. This scalability allows for future expansion without the need for a complete hardware overhaul.

Key technologies integrated into the Cisco 15310-CL include high-density Ethernet interfaces and a comprehensive suite of Layer 2 and Layer 3 protocol support. The device is capable of supporting multiple types of connections, including TDM, ATM, and Ethernet. This flexibility makes it an ideal choice for organizations that require seamless migration between various service types. Moreover, with features such as MPLS (Multiprotocol Label Switching) support and advanced Quality of Service (QoS) mechanisms, the router ensures that critical applications receive the necessary bandwidth and low latency required for optimal performance.

In contrast, the Cisco 15310-MA focuses on access solutions, providing a cost-effective entry point for businesses looking to enhance their network capabilities. It is well-suited for smaller offices or branch locations that need reliable connectivity without the expense and complexity associated with larger systems. The device supports a range of access methods and provides essential features like firewall capabilities, VPN support, and comprehensive security measures to protect sensitive data.

Both models benefit from Cisco's commitment to security and manageability, offering features like enhanced encryption protocols and user authentication mechanisms that help safeguard networks against threats. Additionally, they can be managed through Cisco’s intuitive software tools, simplifying configuration and monitoring tasks for IT administrators.

The Cisco 15310-CL and 15310-MA are ideal solutions for businesses seeking to enhance their network infrastructure, ensuring firms can keep pace with evolving technology demands while maintaining a focus on security and performance. Their combination of advanced features, modular capabilities, and robust support makes them valuable assets in the networking landscape.

Cisco Systems 15310-CL Using Technical Support, Gathering Information About Your Internetwork

Models: 15310-CL 15310-MA