Appendix C Using Technical Support

Providing Data to Your Technical Support Representative

Note To get your system to automatically log specific error messages or operational information to a UNIX syslog server, enter the logging internet-addresscommand. For more information about using the logging command and setting up a syslog server, refer to the Cisco IOS configuration guides and command references.

Providing Data to Your Technical Support Representative

When submitting information to your technical support representative, electronic data is preferred. Electronic data significantly eases the transfer of information between technical support personnel and development staff. Common electronic formats include data sent through electronic mail and files sent using FTP.

If you are submitting data to your technical support representative, use the following list (in order of most to least favorable) to determine the preferred method for submission:

•The preferred method of information submission is through FTP service over the Internet. If your environment supports FTP, you can place your file in the incoming directory on the host Cisco.com.

•The next best method is to send data by e-mail. Before using this method, be sure to contact your technical support representative, especially when transferring binary core dumps or other large files.

•Transfer through a PC-based communications protocol, such as Kermit, to upload files to Cisco.com. Again, be sure to contact your technical support representative before attempting any transfer.

•Transfer by disk or tape.

•The least favorable method is hard-copy transfer by fax or physical mail.

Note If you use e-mail, do not use encoding methods such as binhex or zip. Only MIME-compliant mail should be used.

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15310-CL, 15310-MA specifications

Cisco Systems has established itself as a leader in the networking domain, offering a wide array of solutions to meet the needs of modern businesses. Among its impressive product lineup are the Cisco 15310-CL and 15310-MA routers, designed to provide advanced network performance and reliability.

The Cisco 15310-CL is a versatile platform that primarily serves as a carrier-class router aimed at supporting high-speed data and voice services. It is built to handle the demands of large enterprises and service providers, offering a robust design that ensures maximum uptime and performance. One of its standout features is its modular architecture, which enables users to customize their configurations based on specific application needs. This scalability allows for future expansion without the need for a complete hardware overhaul.

Key technologies integrated into the Cisco 15310-CL include high-density Ethernet interfaces and a comprehensive suite of Layer 2 and Layer 3 protocol support. The device is capable of supporting multiple types of connections, including TDM, ATM, and Ethernet. This flexibility makes it an ideal choice for organizations that require seamless migration between various service types. Moreover, with features such as MPLS (Multiprotocol Label Switching) support and advanced Quality of Service (QoS) mechanisms, the router ensures that critical applications receive the necessary bandwidth and low latency required for optimal performance.

In contrast, the Cisco 15310-MA focuses on access solutions, providing a cost-effective entry point for businesses looking to enhance their network capabilities. It is well-suited for smaller offices or branch locations that need reliable connectivity without the expense and complexity associated with larger systems. The device supports a range of access methods and provides essential features like firewall capabilities, VPN support, and comprehensive security measures to protect sensitive data.

Both models benefit from Cisco's commitment to security and manageability, offering features like enhanced encryption protocols and user authentication mechanisms that help safeguard networks against threats. Additionally, they can be managed through Cisco’s intuitive software tools, simplifying configuration and monitoring tasks for IT administrators.

The Cisco 15310-CL and 15310-MA are ideal solutions for businesses seeking to enhance their network infrastructure, ensuring firms can keep pace with evolving technology demands while maintaining a focus on security and performance. Their combination of advanced features, modular capabilities, and robust support makes them valuable assets in the networking landscape.
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