Cisco Systems 30 VIP

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Microsoft Event Viewer

Microsoft Event Viewer is a Windows NT Server application that displays system, security, and

application events (including Cisco CallManager) for the Windows NT Server. If a service

(including TFTP) cannot read the database (where it gets the trace configuration), it will add

errors to the Event Viewer. The Event Viewer is the only place where these types of errors will

appear. The following illustration shows the application logs running on a Windows NT Server.

Opening Event Viewer

To open the Event Log on the server PC running Cisco CallManager, click Start > Settings >

Control Panel > Administrative Tools > Event Viewer. The Event Viewer provides error logs

for System, Security, and Applications. Cisco CallManager errors are logged under the

Application log.

Contents

Main Page Page Page Page Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) 2000 Cisco Systems, Inc. 6 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Cisco CallManager IP WAN Region1 Region2 A B C D E F Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) 2000 Cisco Systems, Inc. 81 The following table provides field definitions for CDRs. Page Page Page Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) 2000 Cisco Systems, Inc. 85 The following table provides field definitions for CMRs (diagnostic CDRs). Page Page Page Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) 2000 Cisco Systems, Inc. 89 The following table provides values and descriptions for codec types. The following table provides a list of cause codes that may appear in the Cause fields.