Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

00:00:05.610 GMSG: Attempting TCP socket with CCM 10.123.9.2

00:00:05.610 GMSG: CCM#0 CPEvent = SOCKET_ACK --> CPState = BackupCCM

00:00:05.610 GMSG: GWEvent = SOCKET_ACK --> GWState = RegActive

00:00:05.610 GMSG: CCM#0 CPEvent = REGISTER_REQ --> CPState = SentRegister

00:00:05.680 GMSG: CCM#0 CPEvent = CLOSED --> CPState = NoTCPSocket

00:00:05.680 GMSG: GWEvent = DISCONNECT --> GWState = Rollover

00:00:20.600 GMSG: GWEvent = TIMEOUT --> GWState = SrchActive

00:00:20.600 GMSG: CCM#0 CPEvent = CONNECT_REQ --> CPState = AttemptingSocket

00:00:20.600 GMSG: Attempting TCP socket with CCM 10.123.9.2

00:00:20.600 GMSG: CCM#0 CPEvent = SOCKET_ACK --> CPState = BackupCCM

Another possible registration problem could be if the load information is incorrect or the load file is corrupt. The problem could also occur if the TFTP server is not working. In this case, tracy clearly shows that the TFTP server reported the file is not found:

00:00:07.390 GMSG: CCM#0 CPEvent = REGISTER_REQ --> CPState = SentRegister

00:00:08.010 GMSG: TFTP Request for application load A0021300

00:00:08.010 GMSG: CCM#0 CPEvent = LOADID --> CPState = AppLoadRequest

00:00:08.010 GMSG: ***TFTP Error: File Not Found***

00:00:08.010 GMSG: CCM#0 CPEvent = LOAD_UPDATE --> CPState = LoadResponse

In this case, you can see that the gateway is requesting application load A0021300, although the correct load name would be A0020300. For a Catalyst 6000 gateway, the same problem can occur when a new application load needs to get its corresponding DSP load as well. If the new DSP load is not found, a similar message will appear.

The following shows the output when an Analog Access WS-X6224 has been configured to retrieve an incorrect application load. The output looks similar to that of a gateway that has not been configured on the Cisco CallManager:

:.: :..

C i s c o S y s t e m s

CAT6K Analog Gateway (ELVIS)

APP Version : A0020300, DSP Version : A0030300, Built Jun 1 2000 16:33:01

ELVIS>> 00:00:00.020 (XA) MAC Addr : 00-10-7B-00-13-DE 00:00:00.050 NMPTask:got message from XA Task 00:00:00.050 (NMP) Open TCP Connection ip:7f010101 00:00:00.050 NMPTask:Send Module Slot Info 00:00:00.060 NMPTask:get DIAGCMD

00:00:00.160 (DSP) Test Begin -> Mask<0x00FFFFFF>

00:00:01.260 (DSP) Test Complete -> Results<0x00FFFFFF/0x00FFFFFF> 00:00:01.260 NMPTask:get VLANCONFIG

00:00:02.030 (CFG) Starting DHCP

00:00:02.030 (CFG) Booting DHCP for dynamic configuration.

00:00:05.730 (CFG) DHCP Request or Discovery Sent, DHCPState = INIT_REBOOT 00:00:05.730 (CFG) DHCP Server Response Processed, DHCPState = BOUND 00:00:05.730 (CFG) Requesting DNS Resolution of CiscoCM1

00:00:05.730 (CFG) DNS Error on Resolving TFTP Server Name.

© 2000 Cisco Systems, Inc.

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Cisco Systems 30 VIP manual Gmsg ***TFTP Error File Not Found

30 VIP specifications

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