Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

∙Watch out for the @ sign. This is a macro that can expand to include many different things. It is often used in combination with filtering options.

∙If a device isn't part of a partition, it is said to be part of the Null or default partition. Every user should be able to call that device. The Null partition is always searched last.

∙If you dial an outside number that is matching a 9.@ pattern and it takes 10 seconds before the call goes through, check the filtering options. By default, with a 9.@ pattern, when dialing a 7-digit number, it will wait 10 seconds. You need to apply a Route Filter to the pattern that says LOCAL-AREA-CODE DOES-NOT- EXIST and END-OF-

DIALING DOES-NOT-EXIST.

Partitions

Route partitions inherit the error handling capabilities of the Cisco CallManager software. That is, a console and SDI file trace is provided for logging information and error messages. These messages will be part of the digit analysis component of the traces. Even with the traces below, knowing how the Partitions and Calling Search Spaces are configured and what devices are in each partition and its associated calling search space, is vital in determining the problem.

The trace below is an example of a number dialed that is in the Calling Search Space of the device. For more detailed explanations about SDI traces, please review the case studies in this document.

08:38:54.968 Cisco CallManagerStationInit - InboundStim - OffHookMessageID tcpHandle=0x6b88028 08:38:54.968 Cisco CallManagerStationD - stationOutputDisplayText tcpHandle=0x6b88028, Display= 5000

08:38:54.968 Cisco CallManagerStationD - stationOutputSetLamp stim: 9=Line instance=1 lampMode=LampOn tcpHandle=0x6b88028

08:38:54.968 Cisco CallManagerStationD - stationOutputCallState tcpHandle=0x6b88028 08:38:54.968 Cisco CallManagerStationD - stationOutputDisplayPromptStatus tcpHandle=0x6b88028 08:38:54.968 Cisco CallManagerStationD - stationOutputSelectSoftKeys tcpHandle=0x6b88028 08:38:54.968 Cisco CallManagerStationD - stationOutputActivateCallPlane tcpHandle=0x6b88028 08:38:54.968 Cisco CallManagerDigit analysis: match(fqcn="5000", cn="5000", pss="RTP_NC_Hardwood:RTP_NC_Woodland:Local RTP", dd="")

Above you can see in the Digit Analysis component of the trace the "pss" (Partition Search Space, also known as Calling Search Space) is listed for the device placing the call. Below, you can see that "RTP_NC_Hardwood;RTP_NC_Woodland;Local_RTP" are the partitions this device is allowed to call.

08:38:54.968 Cisco CallManagerDigit analysis: potentialMatches=PotentialMatchesExist

08:38:54.968 Cisco CallManagerStationD - stationOutputStartTone: 33=InsideDialTone tcpHandle=0x6b88028

08:38:55.671 Cisco CallManagerStationInit - InboundStim - KeypadButtonMessageID kpButton: 5 tcpHandle=0x6b88028

08:38:55.671 Cisco CallManagerStationD - stationOutputStopTone tcpHandle=0x6b88028 08:38:55.671 Cisco CallManagerStationD - stationOutputSelectSoftKeys tcpHandle=0x6b88028 08:38:55.671 Cisco CallManagerDigit analysis: match(fqcn="5000", cn="5000", pss="RTP_NC_Hardwood:RTP_NC_Woodland:Local RTP", dd="5")

08:38:55.671 Cisco CallManagerDigit analysis: potentialMatches=PotentialMatchesExist

© 2000 Cisco Systems, Inc.

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Cisco Systems 30 VIP manual Dialing DOES-NOT-EXIST
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30 VIP specifications

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