Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

Cisco IP Telephony Troubleshooting Guide

 

for Cisco CallManager Release 3.0(1)

 

Contents

 

Purpose

4

Version

4

Topology

4

Documentation Checklist

5

Glossary of Terms

6

Tools and Utilities to Monitor and Troubleshoot Cisco CallManager

10

Cisco CallManager Administration Details

10

Microsoft Performance

11

Opening Microsoft Performance

11

Customizing Performance

11

Microsoft Event Viewer

12

Opening Event Viewer

12

Detailed Information about Events

13

SDI Trace

13

SDI Trace Output

13

Configuring Traces

14

SDL Trace

15

Enabling SDL Trace

15

Disk Space Warning

17

Sniffer Trace

18

Sniffer Trace Applications

18

Call Detail Records (CDR) and Call Management Records (CMR)

18

Enabling or Disabling CDRs

19

CDRs

20

Diagnostic CDRs (Also Known As CMRs)

20

Problem Categories

21

Voice Quality

21

Lost or Distorted Audio

21

i Button Help

24

Crackling

25

Check Your Loads

25

Echo

25

Check Your Loads

26

One-Way Audio or No Audio

26

MTP and One-Way Audio

27

Phone Resets

27

Dropped Calls

28

Check Your Loads

31

Cisco CallManager Feature Issues

31

Codec/Regions: Codec Mismatch

31

Locations

32

© 2000 Cisco Systems, Inc.

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Cisco Systems 30 VIP manual SDI Trace Output Configuring Traces

30 VIP specifications

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