How Do I Troubleshoot My Internet Service Installation?

How Do I Renew the IP Address on My PC?

If your PC cannot access the Internet after the cable modem gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

Renewing the IP address on Windows 95, 98, 98SE, and ME Systems

1Click Start, and then click Run to open the Run window.

2Type winipcfg in the Open field, and click OK to execute the winipcfg command. The IP Configuration window opens.

3Click the down arrow to the right of the top field, and select the Ethernet adapter that is installed on your PC. The IP Configuration window displays the Ethernet adapter information.

4Click Release, and then click Renew. The IP Configuration window displays a new IP address.

5Click OK to close the IP Configuration window, you have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further assistance.

Renewing the IP Address on Windows NT, 2000, or XP Systems

1Click Start, and then click Run. The Run window opens.

2Type cmd in the Open field and click OK. A window with a command prompt opens.

3Type ipconfig/release at the C:/ prompt and press Enter. The system releases the IP address.

4Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a new IP address.

5Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further assistance.

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