Cisco Systems EGW 2200 manual Testing the Integration, To Set Up the Test Configuration

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Testing the Integration

Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.

Step 25 If prompted to restart Cisco Unity Connection, in the Windows task bar, right-click the Cisco Unity Connection icon and click Restart > Voice Processing Server Role.

Step 26 When prompted to confirm stopping the Voice Processing server role, click Yes.

Step 27 In Cisco Unity Connection Administration, in the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 28 In the Task Execution Results window, click Close.

Step 29 Log off Cisco Unity Connection Administration.

Testing the Integration

To test whether Cisco Unity Connection and the phone system are integrated correctly, do the following procedures in the order listed.

If any of the steps indicate a failure, refer to the following documentation as applicable:

•The installation guide for the phone system.

•The setup information earlier in this guide.

To Set Up the Test Configuration

Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity Connection is connected to.

Step 2 Set Phone 1 to forward calls to the Cisco Unity Connection pilot number when calls are not answered.

Caution The phone system must forward calls to the Cisco Unity Connection pilot number in no fewer than four rings. Otherwise, the test may fail.

Step 3 To create a test user for testing, in Cisco Unity Connection Administration, click Users. Step 4 On the Search Users page, on the User menu, click New User.

Step 5 On the New User page, enter the following settings.

	Table 6	Settings for the New User Page
	Field		Setting
	User Type		User with Voice Mailbox
	User Template		<the applicable user template>
	Alias		testuser
	First Name		Test
	Last Name		User
	QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1
OL-8187-01				9