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Cisco Systems SPA525G manual Using the SPA932 Attendant Console

Models: SPA525G

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Using the SPA932 Attendant Console

This chapter describes how to install and use the SPA932 Attendant Console with your SPA525G IP Phone.

Figure 1 SPA932 Attendant Console

The SPA932 is a 32-button attendant console for the SPA525, providing 32 three- color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932 attaches to the SPA525 with the attachment arm provided. It obtains power directly from the SPA525 and does not require a separate power supply. Two SPA932 units can be attached to a single SPA525 to monitor a total of 64 separate lines.

Cisco Small Business Pro IP Phone SPA525G User Guide

Page 96

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Cisco Systems SPA525G manual Using the SPA932 Attendant Console

Contents

USER GUIDE Cisco Small Business ProIP Phone SPA525G SIP Contents About This DocumentChapter 1 Getting Started Chapter 2 Installing Your Phone Chapter 3 Using Basic Phone FunctionsContents Before You BeginContents Viewing and Returning Missed CallsChapter 4 Using Advanced Phone Features ContentsSetting or Changing a Phone Password Chapter 5 Using the Web Interface Chapter 6 Using the SPA932 Attendant ConsoleContents Connecting a Single SPA932Appendix B Where to Go From Here Appendix A Additional InformationContents FCC and IC Statement Federal Communication Commission Interference StatementIMPORTANT NOTE FCC Radiation Exposure StatementIndustry Canada Statement About This Document PurposeOrganization PrefaceFinding Information in PDF Files Finding Text in a PDFPreface ChapterFinding Text in Multiple PDF Files Prefaceb. Choose All PDF Documents in d. Click SearchSTEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear PrefaceGetting Started Using the Keypad and Buttons with Menus, pageUsing Phone Hardware and Accessories, page Overview of the Cisco SPA525G IP Phone, page14Overview of the Cisco SPA525G IP Phone Getting StartedCaring for Your Phone Getting StartedUnderstanding Your Phone’s Lines and Buttons Phone ComponentsPhone Feature Getting StartedPhone Feature Getting StartedTable 1 IP Phone Components Understanding Your Phone’s Lines and ButtonsSoftkey Buttons Phone FeatureGetting Started Table 1 IP Phone ComponentsSee “Setting Do Not Disturb,” on page Getting StartedTable 2 SPA525G Softkey Buttons Understanding Your Phone’s Lines and ButtonsGetting Started Table 2 SPA525G Softkey ButtonsUnderstanding Your Phone’s Lines and Buttons ButtonUsing the Keypad and Buttons with Menus Using Keypad ShortcutsUsing the Navigation Button Getting StartedEntering Numbers and Text in Fields Getting StartedUsing Phone Hardware and Accessories Using the SpeakerphoneUsing Wired and Wireless Headsets Connecting the HeadsetConnecting Bluetooth Headsets STEP 2 Select User Preferences STEP 3 Select Bluetooth ConfigurationGetting Started Switching Between the Handset/Headset/Speakerphone During a Call Using a Headset with Your IP PhoneGetting Started To switch from the speakerphone to a headset, press the Headset button Getting StartedInstalling Your Phone Connecting the Handset Before You BeginInstalling Your Phone Installing Your Phone Connecting the HandsetFigure 1 Cisco SPA525G IP Phone Connections Cisco Small Business Pro IP Phone SPA525G SIP User GuideOptional Attaching the Desk Stand Installing Your PhoneNumber Component Optional Mounting the Phone to the Wall Installing Your PhoneFigure 2 MB100 Wall Mount Kit Optional Mounting the Phone to the WallInstalling Your Phone STEP 4 Plug in the Ethernet and power cablesOptional Mounting the Phone to the Wall Cisco Small Business Pro IP Phone SPA525G SIP User GuideConnecting Your Phone’s Power Installing Your PhoneConnecting Your Phone to the Computer Network Connecting Your Phone to the Wired NetworkConnecting Your Phone to the Wireless Network Installing Your PhoneDetermining Your Wireless Router Security Type Installing Your PhoneInstalling Your Phone The following example shows WEP information for a Linksys WRV200 routerInstalling Your Phone STEP 3 Scroll to Network Configuration and press SelectUsing Wi-Fi Protected Setup with the SPA525G Installing Your PhonePush Button Configuration PIN ConfigurationManually Adding a Wireless Profile on the SPA525G Scanning for Available NetworksInstalling Your Phone Manually Adding a Network Installing Your PhoneUploading Security Certificates to the Phone Installing Your PhoneVerifying Phone Startup Upgrading Your Phone’s FirmwareInstalling Your Phone Installing Your Phone There are two ways to upgrade your phone’s firmwareUsing Basic Phone Functions Placing or Answering a Call Using Basic Phone FunctionsAdjusting Call Volume and Muting Using Dial AssistanceAdjusting Call Volume Using MuteResuming a Call Ending a CallTransferring Calls Performing an Attended TransferRedialing Performing an Unattended Blind TransferUsing Basic Phone Functions Viewing and Returning Missed Calls Returning a Missed CallViewing a List of Missed Calls Using Basic Phone FunctionsTurning the Missed Calls Shortcut On and Off Forwarding CallsUsing Basic Phone Functions STEP 2 Scroll to User Preferences and press SelectForwarding Calls When Your Phone is Busy Forwarding Calls to a Single NumberUsing Basic Phone Functions STEP 3 Select Call PreferencesSetting Do Not Disturb Forwarding Calls When You Don’t Answer the PhoneDelaying Call Forwarding When You Don’t Answer the Phone Stopping Call ForwardingConfiguring Call Waiting Using Basic Phone FunctionsSTEP 1 Choose Call Preferences STEP 1 Choose Call PreferencesPicking Up a Call Using Basic Phone FunctionsSTEP 3 Select Call Preferences Parking a Call Using Basic Phone FunctionsPlacing a Three-Way Conference Call Using Basic Phone FunctionsSTEP 3 Scroll to Call Park Status and press Select Using the Phone Directories Using Your Personal Address BookUsing Basic Phone Functions Adding a New Contact Using Basic Phone FunctionsInterface. See the ”Configuring Your Address Book” section on page Copying a Contact Searching for a ContactDeleting a Contact Using Basic Phone FunctionsUsing the Corporate Directory Editing a ContactUsing Basic Phone Functions Using the Call History Lists Viewing the Call History ListsUsing Basic Phone Functions Deleting a Call History List Calling from the Call History ListsDeleting an Entry from the Call History Lists Using Basic Phone FunctionsSetting or Changing a Phone Password Saving a Call History List Number to Your DirectoryUsing Basic Phone Functions STEP 2 Scroll to Device Administration and press SelectAccessing Voicemail Logging In and Logging Out of Your PhoneUsing Basic Phone Functions STEP 5 Leave the New Password and Reenter New Password fields emptyUsing Basic Phone Functions STEP 5 Enter the number to dial for voicemail. For a Cisco SPA9000 Voice System, this is normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside lineUsing Advanced Phone Features Configuring Privacy and Security Features Blocking Caller IDBlocking Anonymous Calls Using Advanced Phone FeaturesUsing Secure Call Enabling Dial AssistanceUsing Advanced Phone Features STEP 2 Scroll to User Preferences and press SelectCreating and Using Speed Dials Using Advanced Phone FeaturesInterface. See “Creating Speed Dials,” on page Playing MP3 Files on Your Phone Creating the PlaylistUsing Advanced Phone Features Playing Songs Using Advanced Phone FeaturesControlling the Audio Using the Paging Feature Changing the Left and Right Channel for Stereo HeadsetsPaging Another Phone Using Advanced Phone FeaturesConfiguring Auto Answer Customizing Your LCD ScreenChanging the LCD Screen Contrast Using Advanced Phone FeaturesSetting the Screen Backlight Timer Configuring the Phone Screen SaverUsing Advanced Phone Features STEP 2 Scroll to User Preferences and press SelectChanging the Phone Wallpaper Using Advanced Phone FeaturesUsing Ring Tones Using Advanced Phone FeaturesSTEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press SelectAccessing Weather and News on Your Phone Accessing Weather InformationUsing Advanced Phone Features STEP 2 Select Web ApplicationsAccessing News Using Advanced Phone FeaturesConfiguring Date and Time Parameters on Your Phone Using Advanced Phone FeaturesSTEP 2 Scroll to Device Administration and press Select Configuring Date and Time Parameters on Your PhoneUsing Star Codes Using Advanced Phone FeaturesCode DefinitionUsing Advanced Phone Features CodeDefinition Page an extension.** See Paging Another Phone, pageRestarting Your Phone Viewing Phone, Network, and Call InformationViewing Phone Information Using Advanced Phone FeaturesViewing Network Information Viewing Phone Line and Extension InformationUsing Advanced Phone Features Viewing Phone, Network, and Call InformationViewing the Wireless Connection Status Viewing Peripheral StatusUsing Advanced Phone Features STEP 2 Scroll to Network Configuration and press SelectAdvanced Menus for Technical Support Personnel Using Advanced Phone FeaturesSTEP 3 Select Wi-Fi Configuration and press the Right Arrow key Settings MenuUsing the Web Interface Configuring Your Address Book Logging in to the Web InterfaceUsing the Web Interface Setting Do Not Disturb Using the Web InterfaceSTEP 2 Press Remove Configuring Call Forwarding Using the Web InterfaceBlocking Caller ID Configuring Call WaitingUsing the Web Interface STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the CW Setting fieldBlocking Anonymous Calls Viewing Call History ListsUsing the Web Interface Blocking Anonymous CallsConfiguring Wi-Fi Creating Speed DialsUsing the Web Interface STEP 4 Click Submit All ChangesConfiguring Bluetooth Using the Web InterfaceSTEP 3 Click Add New Wi-Fi Profile STEP 2 Choose the Bluetooth Configuration tabUpgrading Firmware Using the Web InterfaceSTEP 2 Choose the Firmware Upgrade tab STEP 3 Click Firmware Upgrade WindowUsing the SPA932 Attendant Console Figure 1 SPA932 Attendant ConsoleConnecting the SPA932 Attendant Console to the SPA525G IP Phone Connecting a Single SPA932Using the SPA932 Attendant Console Using the SPA932 Attendant Console STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment armUsing the SPA932 Attendant Console provided with the SPA932Using the SPA932 Attendant Console STEP 7 Locate the AUX port on the back of the SPA525G. Connect the other end of the auxiliary cable to this portConnecting an Additional SPA932 Using the SPA932 Attendant ConsoleUsing the SPA932 Attendant Console with Your SPA525G IP Phone Using the SPA932 Attendant ConsoleMonitoring the SPA932 Using the SPA932 Attendant ConsoleSTEP 3 Scroll to Peripheral Status and press Select Regulatory Compliance and Safety Information WarrantyAdditional Information End User License Agreement EULAWhere to Go From Here Product ResourcesResource LinkRelated Documentation Where to Go From HereDocument Title Description