Contents

Entering Numbers and Text in Fields

37

Using Phone Hardware and Accessories

38

Using the Speakerphone

38

Using Headsets

38

Connecting the Headset

38

Using the Headset with Your IP Phone

39

Switching Between the Handset/Headset/Speakerphone

 

During a Call

39

Sending Audio to the Phone Speaker

39

Choosing Your Preferred Audio Device

40

Adjusting Call Volume and Muting

40

Adjusting Call Volume

40

Using Mute

40

Placing or Answering a Call

41

Using Dial Assistance

41

Putting a Call on Hold

42

Resuming a Call

42

Ending a Call

42

Transferring Calls

42

Performing an Attended Transfer

43

Performing an Unattended (Blind) Transfer

43

Redialing

44

Viewing and Returning Missed Calls

44

Turning the Missed Calls Shortcut On and Off

45

Forwarding Calls

45

Forwarding Calls to a Single Number

46

Forwarding Calls When Your Phone is Busy

46

Forwarding Calls When You Don’t Answer the Phone

47

Delaying Call Forwarding When You Don’t Answer the Phone

47

Stopping Call Forwarding

47

Changing the Call Forwarding Delay

48

Cisco Small Business IP Phone SPA9XX User Guide

2

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Cisco Systems SPA962, SPA92X, SPA94X manual Contents

SPA962, SPA94X, SPA92X specifications

Cisco Systems has long been recognized as a leader in networking and communication technologies, and its SPA series of IP phones—specifically the SPA92X, SPA94X, and SPA962—demonstrates this commitment to quality and innovation. These devices are engineered to enhance productivity and collaboration within a business environment, featuring a combination of advanced technologies and user-friendly characteristics.

The SPA92X series targets small to medium-sized businesses and offers a range of features that facilitate seamless communication. This series includes models that support a two-line configuration, providing users with flexibility and efficiency. The phones feature high-definition voice quality, ensuring crystal-clear audio during calls. The SPA92X is equipped with the latest Wideband audio technology, which improves call quality by creating a more natural sound. Additionally, the simple, intuitive interface allows users to navigate functions easily, minimizing training time and enhancing the user experience.

For businesses needing more advanced features, the SPA94X series provides enhanced functionality with up to four lines. The SPA94X models are ideal for office settings where multitasking is essential. Users can manage multiple calls effectively, thanks to features such as call waiting, call forwarding, and three-way conferencing. The device also supports Bluetooth connectivity, allowing users to connect headsets for hands-free operation, enhancing mobility and convenience during calls.

The SPA962 is the flagship model of this series, known for its larger color display and rich visual interface. It provides a robust feature set, including support for up to six VoIP lines, a built-in speakerphone, and a large directory for contacts. The SPA962 is designed to cater to high-demand users, such as executives or team leaders, who require advanced call handling and management functionalities.

All models in the SPA series leverage Cisco's industry-leading security protocols, ensuring that communications are protected from interception and unauthorized access. The use of standard-based protocols allows for easy integration with most IP telephony systems, making deployment straightforward.

In conclusion, Cisco's SPA92X, SPA94X, and SPA962 IP phones embody the company's dedication to delivering high-performance communication solutions for businesses of all sizes. Their feature-rich designs, superior audio quality, and robust security make them invaluable tools for enhancing productivity and connectivity in today's fast-paced work environments.