Citizen Systems 500 Printer does not power up, Paper slips around platen, Printout is faint

Printer does not power up

- No AC power. Check the AC power cord

Paper slips around platen

-The paper feed selector is set probably set to a tractor mode. This disengages the friction rollers stopping the printer from gripping the paper.

Power is on but printer does not print

-Printer is not ON LINE. Press the ON LINE button. Check cables are securely connected.

-Out of paper. If the PAPER OUT light is flashing, the printer won’t print. Check for obstructions causing the paper not to feed in correctly.

-Printhead has become overheated. Allow the printhead some time to cool down and the printer will automatically resume printing.

-Interface setting is incorrectly set. Set interface setting to match the computer’s interface

Carriage stops moving, all indicators start blinking

-The path of printhead is blocked. Turn the power off, open the top cover and clear the path. Ensure that the fault cannot re-occur. Turn the power back on to resume printing.

English

Printout is faint

-Head gap lever is not in proper position. Adjust the lever to the proper position

-Ribbon used up. Replace ribbon.

Paper wrinkles when using tractor feed

- No reverse tension on paper. Set paper supply lower than printer

Printer cannot load single sheet through the top

-Ensure CSF MODE is OFF when not using a Cut Sheet Feeder

-Set paper feed selection lever to middle Friction Feed Mode.

Unexpected characters appear in printing

-EMULATION is set incorrectly. Check printer driver of your software package and set emulation of the printer accordingly. Check that the data cable is correctly connected and secure.

Fanfold paper is jamming

-Paper is not installed correctly in tractor. Set paper feed selector to the correct tractor position and rotate platen knob manually to remove jammed paper. Reinstall paper correctly into tractor

Printout is double-spaced or keeps printing on the same line.

- The AUTO LF setting is incorrect for your system. Change this value.

When using serial interface, printer does not print or data loss occurs

-Parallel interface is selected on your printer. Set INTERFACE to AUTO or SERIAL

-Ensure Serial interface settings match those of your computer.

When printing is completed, paper is not advanced automatically.

-TEAR OFF, PAGE LENGTH, TOP MARGIN and BOTTOM MARGIN are set incorrectly. Set these values to meet your software package. The printer will not feed to the tear off position automati- cally unless it is at the end of a page (top of form).

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