Maintenance & Service Guide
Presario 1200 Series
Models: 1245
Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.
The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.
IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Removal and Replacement
Procedures.
Select error codes by number or type:
| 101 through 114 |
|
| 200 through 215 | Processor Test |
| 300 through 304 | Memory Test |
| 401 through 403 | Keyboard Test |
| 600 through 699 | Parallel Printer Test |
| 1101 | Diskette Drive Test |
| 1701 through 1736 | Serial Test |
| 501 through 516 | Hard Drive Test |
| 2402 through 2456 | Video Test |
| 2458 through 2480 | Audio Test |
| 3206 | Touch Pad Pointing Device Test |
| 8601 through 8602 | CD Test |
| 3301 through 6623 |
|
|
| |
| Processor Test Error Codes | |
Error |
|
|
Code | Description | Recommended Action |
Replace the processor and retest. | ||
1. Run the Configuration and Diagnostics | ||
|
| Utilities. |
|
| 2. Replace the processor board and retest. |
Replace the system board and retest. | ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
1. Check system configuration. | ||
2. Verify cable connections to speaker.
3. Replace the system board and retest.
Memory Test Error Codes
Memory machine ID test failed
Memory system ROM checksum failed
Write/Read test failed
Address test failed
Random pattern test failed
Noise test failed
Random address test failed
1. Flash the system ROM and retest.
2. Replace the system board and retest. 
1. Remove the memory module and retest.
2.Install a new memory module and retest.
Return to the top
Keyboard Test Error Codes
Failed ID Test
Failed Selftest/Interface Test
Failed Individual Key Test
Failed Keyboard Repeat Test
1.Check the keyboard connection. If disconnected, turn off the computer and
connect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Parallel Printer Test Error Codes
1.Connect the printer.
2.Check power to the printer.
3.Install the
4.Check port and IRQ configuration.
5.Replace the system board and retest.
Return to the top.
Diskette Drive Test
Diskette ID drive types test
Diskette format failed
Diskette read test failed
Diskette write, read, compare test failed
Diskette random read test failed
Diskette ID media failed
Diskette speed test failed
Diskette reset controller test failed
Diskette change line test failed
Diskette type error
Diskette drive speed not within limits Diskette drive/media ID error
1. Replace the diskette media and retest.
2.Check and/or replace the diskette power and signal cables and retest.
3. Replace the diskette drive and retest. 4. Replace the system board and retest.
1.Replace media.
2.Run the Configuration and Diagnostics Utilities.
Return to the top.
1101- 
Serial port test failed xx
Serial Test Error Codes
1.Check port configuration.
2.Replace the system board and retest.
Hard Drive Test Error Codes
1701- Hard drive format test failed xx
1702- Hard drive read test failed xx
1703- Hard drive write/read/compare test failed xx
1704- Hard drive random seek test failed xx
1705- Hard drive controller test failed xx
1706- Hard drive ready test failed xx
1707- Hard drive recalibration test failed xx
1708- Hard drive format bad track test failed xx
1709- Hard drive reset controller test failed xx
1710- Hard drive park head test failed xx
1715- Hard drive head select test failed xx
1716- Hard drive conditional format test failed xx
1717- Hard drive ECC* test failed xx
1719- Hard drive power mode test failed xx
1724- Network preparation test failed xx
1736- Drive monitoring test failed xx
1.Run the Configuration and Diagnostics Utilities and verify drive type.
2.Verify that all secondary drives have secondary drive capability.
3.Replace the hard drive and retest.
4.Replace the system board and retest.
* ECC = Error Correction Code
Return to the top.
Video Test Error Codes
Video controller test failed | |
Video memory test failed | |
Video attribute test failed | |
Video character set test failed | |
Video 80 × 25 mode 9 × 14 character cell | |
| test failed |
Video 80 × 25 mode 8 × 8 character cell | |
test failed | |
Video 40 × 25 mode test failed | |
Video 320 × 200 mode color set 0 test | |
| failed |
Video 320 × 200 mode color set 1 test | |
failed | |
Video 640 × 200 mode test failed | |
Video screen memory page test failed | |
Video gray scale test failed | |
Video white screen test failed | |
Video noise pattern test failed | |
2402- | Video memory test failed |
xx |
|
2403- | Video attribute test failed |
xx |
|
2404- | Video character set test failed |
xx |
|
2405- | Video 80 × 25 mode 9 × 14 character cell |
xx | test failed |
2406- | Video 80 × 25 mode 8 × 8 character cell |
xx | test failed |
2408- | Video 320 × 200 mode color set 0 test |
xx | failed |
2409- | Video 320 × 200 mode color set 1 test |
xx | failed |
2410- | Video 640 × 200 mode test failed |
xx |
|
2411- | Video screen memory page test failed |
xx |
|
2412- | Video gray scale test failed |
xx |
|
2414- | Video white screen test failed |
xx |
|
2416- | Video noise pattern test failed |
xx |
|
2418- | ECG/VGC memory test failed |
xx |
|
2419- | ECG/VGC ROM checksum test failed |
xx |
|
2421- | ECG/VGC 640 × 200 graphics mode test |
xx | failed |
2422- | ECG/VGC 640 × 350 16 color set test |
xx | failed |
2423- | ECG/VGC 640 × 350 64 color set test |
xx | failed |
2424- | ECG/VGC monochrome text mode test |
xx | failed |
2425- | ECG/VGC monochrome graphics mode test |
xx | failed |
2431- | 640 × 480 graphics test failure |
xx |
|
2432- | 320 × 200 graphics (256 color mode) test |
xx | failure |
2448- | Advanced VGA Controller test failed |
xx |
|
2451- | |
xx |
|
2456- | Advanced VGA 256 Color |
xx | test failed |
2458- | Advanced VGA BitBLT test |
xx |
|
2468- | Advanced VGA DAC test |
xx |
|
2477- | Advanced VGA data path test |
xx |
|
2478- | Advanced VGA BitBLT test |
xx |
|
2480- | Advanced VGA LineDraw test |
xx |
|
The following apply to error codes 
through
1. Disconnect external monitor and test
with internal LCD display.
2. Replace the display assembly and retest. 
3. Replace the system board and retest.
The following steps apply to error codes
2402-xx through 2456-xx:
1.Run the Configuration and Diagnostics Utilities.
2.Replace the display assembly and retest.
3.Replace the system board and retest.
1.Run the Configuration and Diagnostics Utilities.
2.Disconnect external monitor and test with internal LCD display.
3.Replace the display assembly and retest.
4.Replace the system board and retest.
The following step applies to error codes
Replace the system board and retest.
Return to the top.
Audio Test Error Codes
3206- Audio System Internal Error xx
Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
8601- | Mouse test failed | 1. | Replace the TouchPad and retest. |
xx |
|
|
|
8602- | Interface test failed | 2. | Replace the system board and retest. |
xx |
|
|
|
CD Drive Test Error Codes
3301- CD drive read test failed xx
3305- CD drive seek test failed xx
6600- ID test failed xx
6605- Read test failed xx
6608- Controller test failed xx
6623- Random read test failed xx
1. Replace the CD and retest.
2. Verify that the speakers are connected.
3.Verify that drivers are loaded and properly installed.
4. Replace the CD drive and retest.
5. Replace the system board and retest.
Return to the top.
or return to the Troubleshooting index page.
